Req ID: 393518
NTT DATA's Client is currently seeking a Service Now Consultant to join their team in Ottawa, Ontario (CA-ON), Canada (CA).
Position Title - Senior ServiceNow Consultant / Developer
Location - Canada, Open to USA
Job Summary
We are seeking a highly skilled and experienced Senior ServiceNow Consultant / Developer with over 8-10 years of expertise in ServiceNow platform development, administration, automation, and enterprise integrations. The ideal candidate will lead the architecture, design, implementation, and optimization of scalable ServiceNow solutions aligned with business and IT objectives.
This role requires deep technical knowledge of ITSM, ITOM, CMDB/CSDM, workflow automation, integrations, and platform governance. The successful candidate will collaborate with cross-functional teams, mentor junior developers, and drive digital transformation initiatives across enterprise environments.
Key Responsibilities
- ServiceNow Architecture & Development
- Lead ServiceNow architecture, solution design, and technical delivery initiatives.
- Develop scalable and maintainable ServiceNow applications using:
- Flow Designer
- Workflows
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Service Portal Widgets
- Design and implement custom scoped applications and enterprise workflows.
- Establish platform standards, governance, and development best practices.
- ITSM / ITOM Implementation
- Implement and enhance ITSM modules including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Asset Management
- Support ITOM initiatives including Discovery, CMDB, and infrastructure visibility.
- Design robust CMDB structures, CI relationships, and governance frameworks aligned with CSDM standards.
Integration & Automation
- Develop and maintain REST/SOAP integrations between ServiceNow and third-party enterprise systems.
- Configure and manage MID Server integrations.
- Automate business processes using IntegrationHub, Orchestration, and ETL solutions.
- Integrate ServiceNow with platforms such as SAP, Azure, Workday, SailPoint, SCCM, Salesforce, Intune, and MobileIron.
Data Management & Platform Operations
- Manage large-scale data migrations and transformation activities.
- Maintain data integrity and synchronization across systems.
- Monitor platform health, performance, and usage compliance.
- Troubleshoot complex technical, automation, and integration issues.
Leadership & Collaboration
- Provide technical leadership and mentorship to development teams.
- Collaborate with business stakeholders to gather requirements and define solutions.
- Participate in strategic planning and continuous improvement initiatives.
- Produce technical documentation, architecture diagrams, and implementation guides.
Required Qualifications
Education
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Master's degree or postgraduate qualification preferred.
Experience
- 8+ years of hands-on ServiceNow development and administration experience.
- 5+ years of strong experience implementing enterprise ITSM and ITOM solutions.
- 5+ years of proven expertise in CMDB architecture and CSDM alignment.
- Experience working in enterprise-scale environments.
Technical Skills
- ServiceNow Platform Development
- JavaScript (ES6+)
- Glide APIs & Server-side scripting
- Service Portal Development
- REST/SOAP APIs
- IntegrationHub ETL
- SQL & Relational Databases
- HTML5, XML, CSS3
- Python scripting (preferred)
Certifications
Preferred certifications include:
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- ITSM Implementation Specialist
- Discovery Implementation Specialist
- CMDB/CSDM Implementation Specialist
- ITSM Professional Suite Certification
- Certified Technical Architect (CTA) - in progress or completed
Preferred Qualifications
- Experience designing enterprise workflow automation solutions.
- Knowledge of ITIL and ITBM frameworks.
- Experience with cloud and identity platforms.
- Strong analytical and troubleshooting skills.
- Experience leading large-scale digital transformation projects.
Soft Skills
- Excellent communication and stakeholder management
- Strong analytical and problem-solving abilities
- Attention to detail
- Collaborative teamwork
- Adaptive leadership and mentoring capabilities
- Key Projects & Exposure
- SAP Integration automation
- CMDB ETL and CI standardization initiatives
- Fleet management / Pool Car applications
- Electronic document management systems
- Enterprise workflow automation programs
NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is $70 to $80/hour. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.
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