7+ years of experience in ServiceNow solution design
In-depth understanding of the ServiceNow platform
Proven track record in leading IT modernization initiatives
Experience in preparing ServiceNow proposals and managing projects
Familiarity with Enterprise Service Management Solutions
ITIL certification and application of best practices
Outstanding written and verbal communication abilities
Background in agile methodologies for ServiceNow implementations
Responsibilities
Design and develop ServiceNow prototypes for business development
Engage with the ServiceNow community to enhance company presence
Collaborate with leadership on strategic planning for ServiceNow investments
Lead innovation efforts to explore new technologies within ServiceNow
Advise on strategic uses of ServiceNow aligned with business goals
Create proposal content demonstrating the company’s capabilities
Mentor senior technical staff on ServiceNow best practices
Collaborate with Marketing on content showcasing ServiceNow success stories
Manage and evaluate iTech AG's ServiceNow instances and features
Stay updated on trends and best practices in ServiceNow
Benefits
Opportunity to lead innovative projects in cutting-edge technology
Position within a recognized ServiceNow Elite Partner
Access to a robust professional network through community engagement
Development and mentorship opportunities for senior staff
Involvement in strategic planning and business growth initiatives
Flexible travel opportunities for business development
Commitment to diversity and equal opportunity in employment
Full Job Description
Description
ROLES AND RESPONSIBILITIES
Design, develop, integrate, and operate ServiceNow prototypes and demos, providing high-quality solutions for business development, capture, and proposal lifecycles.
Actively engage with and contribute to the ServiceNow community through forums, events, and thought leadership, enhancing iTech AG's industry presence and networking with peers.
Work with other iTech AG senior leaders to develop a strategic plan that will strengthen our position as a ServiceNow Elite Partner and garner more industry recognition by advising on which PLAs and Specializations we should invest in.
Lead our innovation lab focusing on exploring cutting-edge technologies within ServiceNow, including AI, IoT, and blockchain, to identify and implement transformative solutions.
Serve as a subject matter expert in advising on the strategic use of ServiceNow, ensuring alignment with business goals and IT strategies across all key current programs and prospective customers.
Leverage deep knowledge of ServiceNow to create compelling proposal content, demonstrating iTech AG's capabilities and value proposition.
Mentor senior technical staff, sharing expertise in ServiceNow development and best practices to build a knowledgeable and capable team.
Work with Marketing to produce videos with content that showcase ServiceNow success stories, capabilities, and innovations to support iTech AG's brand and reputation.
Take ownership of iTech AG's ServiceNow instances and evaluate and integrate new modules and features to support diverse departmental needs, efficiency and innovation.
Remain at the forefront of ServiceNow trends, best practices, and new features.
25% travel requirement for proposal, capture, and business development activities
MINIMUM QUALIFICATIONS
Minimum of 7 years of professional experience with a focus on ServiceNow Solution Design.
In-depth knowledge of the ServiceNow Platform.
Demonstrated experience in leading IT modernization.
A strong background in ServiceNow proposals and projects.
Experience with Enterprise Service Management Solutions.
ITIL certification and best practices experience.
Excellent written and oral communication skills.
Experience with ServiceNow implementations following agile methodologies.
EDUCATION AND CERTIFICATIONS
Bachelor's degree or the equivalent years of experience
ServiceNow Certified Master Architect
PREFERRED QUALIFICATIONS
N/A
SECURITY CLEARANCE
None
Pursuant to government contracts, this position does require U.S. Citizenship.
