Bachelor's degree with at least 6 years of experience in ServiceNow, preferably as an Engagement Manager.
Deep technical expertise in the ServiceNow Platform across multiple solution areas.
Active ServiceNow certifications or ability to obtain them upon hire.
Strong business development skills and relationship management with clients and stakeholders.
Experience in business operations or strategic planning.
Proven ability to manage multiple clients effectively.
Exceptional communication and presentation skills.
Experience with Project Management and Agile methodologies.
Responsibilities
Participate actively in assigned projects to streamline client processes and manage engagements.
Contribute to a culture of innovation within the ServiceNow team.
Manage all stages of ServiceNow projects effectively.
Ensure high-quality delivery execution for ServiceNow platform engagements.
Maintain a strong focus on customer satisfaction levels.
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Potential eligibility for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life Insurance
Health Savings Account and Flexible Spending Accounts
Short-Term & Long-Term Disability Insurance
Student Loan PayDown
Tuition Reimbursement and Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Full Job Description
Job Family: SAAS/PAAS/Cloud Consulting
Travel Required: Up to 10%
Clearance Required: Active Public Trust
What You Will Do:
As part of our ServiceNow Practice, you'll be part of a new and energized team of advisory professionals who deliver more than just technology. From initial assessments to entire transformations, you'll deliver ServiceNow solutions equipping organizations with the information they need to make better business decisions. This individual will:
Be an active participant on assigned projects helping to streamline client process and manage the overall engagement.
Participate in an innovative, teaming culture for the ServiceNow team to enable constant innovation.
Strong ability to manage the stages of a ServiceNow project.
Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
Have a passion for high customer satisfaction levels.
What You Will Need:
Bachelors degree with MINIMUM of SIX (6) years of experience using ServiceNow in an EM (engagement management)/business process improvement capacity, preferably as an Engagement Manager from a previous firm.
Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas.
Active ServiceNow certifications or ability to achieve relevant certifications upon hire.
Business development skills as well as managing relationships with both clients and internal stakeholders.
Business operations and/or strategic planning experience
Demonstrable skills of managing multiple clients
Exceptional communication and presentation skills
Experience with Project Management and Agile Scrum or SAFe delivery standards
US Citizenship Required with Public Trust clearance. Ability to obtain Secret clearance.
Selected candidate must be able to commute to the client and Guidehouse offices in the DC Metro Area.
What Would Be Nice To Have:
Preference will be given to those who hold ServiceNow Certified System Administrator (CSA) certification.
Preference will be given to those with direct ServiceNow engagement leadership experience.
Strong written and oral communication skills (RFP responses, white papers, etc) and presentation skills such as ServiceNow demonstrations and client presentations
PMP certification
Agile Scrum or SAFe Agile certified.
Implementations involving deploying within Federal government is preferred
Experience working in complex multi-phase implementations
The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
