4+ years of business analysis experience, preferably with ServiceNow
Solid working knowledge of ServiceNow modules including ITSM, IRM, CSM, SecOps, CLM, and Vendor/Procurement
Proven ability to translate business needs into functional specifications
Strong facilitation skills for conducting workshops with non-technical stakeholders
Excellent verbal and written communication skills
Capability to assess process value-add with ServiceNow
Experience in change management and user training
Responsibilities
Partner with stakeholders to gather and clarify requirements
Translate business processes and pain points into ServiceNow solutions
Advise on ServiceNow capabilities and recommend solutions
Document both current-state and future-state processes, creating user stories for development
Facilitate workshops and demonstrations for process design alignment
Support user acceptance testing, training, and adoption of new rollouts
Act as the liaison between business teams and technical teams
Benefits
401K Retirement Plan with match
Medical, Dental, and Vision Insurance
Life and Disability Insurance
Additional perks
Full Job Description
About the Role
Cipher Digital is running a multi-workstream ServiceNow implementation covering ITSM, IRM, Vendor Management/Source-to-Pay/TPRM (integrated with Workday Financials), CSM, SecOps, and CLM. We're hiring a ServiceNow Analyst who knows the product well and can work directly with business stakeholders to translate their needs into the right ServiceNow solution - guiding them toward what the platform does well and steering them away from requests that don't fit.
Responsibilities
Partner with business stakeholders across workstreams to gather and clarify requirements
Translate business processes and pain points into ServiceNow-compatible solutions
Advise stakeholders on what ServiceNow can and can't do well, and recommend the right approach for their need
Document current-state and future-state processes, and write clear user stories/requirements for the development team
Facilitate workshops and demos to align stakeholders on process design before build
Support UAT, training, and adoption for new workstream rollouts
Act as a liaison between business teams and technical/implementation teams
Skills & Experience
4+ years of business analysis experience, ideally with ServiceNow as the primary platform
Solid working knowledge of ServiceNow capabilities across modules (ITSM, IRM, CSM, SecOps, CLM, or Vendor/Procurement)
Experience translating business requirements into functional specs or user stories
