Role Overview:This role focuses on leveraging the ServiceNow AI platform and related technologies to design, implement, and govern advanced AI solutions. The specialist will identify use cases, define architectural frameworks, and drive the integration of conversational AI and workflow automation across service desk, application, and infrastructure operations.
Key Responsibilities:- Identify and prioritize AI / agentic use cases across service desk, application, and infrastructure operations.
- Define architecture and decision framework for Now Assist vs Predictive Intelligence vs Moveworks.
- Design integrated ServiceNow + Moveworks solutions for conversational AI and workflow execution.
- Drive implementation of AI-assisted and autonomous workflows, knowledge generation, triage, and resolution automation.
- Establish AI operating model and governance (intake, lifecycle, risk, compliance, support).
Required Skills:- Good exposure on ServiceNow AI platform, Now Assist, AI Control Tower, Moveworks AI Assistant, Predictive intelligence and workflow data fabric.
Qualifications:Preferred Skills: 
