ServiceNow Administrator

Steampunk is looking for a Senior ServiceNow Administrator to support one of our federal customers. This team supports the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage ServiceNow to solve real world problems and design solutions to promote security automation and process improvement.

• Supports Service Now team to design and mature CMDB, ITSM, and other modules by organizing and applying updated policy and workflows.
• Drives development of business process into Service Now applications to create self service catalog improvements.
• Designs solutions within the ServiceNow environment for applications, forms, workflows, UI, Business Rules, ACLs, Catalog Items, and any other ServiceNow related configurations required to support client process improvements.
• Support designs for ServiceNOW data loads, transform maps, and XMLs.
• Develops and maintains process mapping, depicting processes and workflows across organizational boundaries.
• Translates requirements and develops fully functional features by working closely with the team lead and stakeholders.
• Works with process owners to document current processes and re-design those processes in custom ServiceNow workflows to be more efficient
• Develops and maintains ServiceNOW and JIRA dashboard(s) for performance reporting. Provides ongoing implementation, change management, and strategic communications and documentation support.
• Utilizes Agile methodologies for ServiceNOW development and maintain Dev-Test-Prod pipelines

• Master's Degree and 3 years of relevant experience; OR
  • Bachelor's Degree and 5 years of relevant experience; OR
  • No degree and 9 years of relevant experience
• Possesses at least one professional certification relevant to the technical service provided. Maintain a certification relevant to the product being deployed and/or maintained.
• Ability to obtain a U.S. government Security Clearance
• 5-10+ years of experience supporting Enterprise IT programs.
• Experience with Service Now modules preferred (ITSM, CMDB, etc.).
• Experience with federal policy a plus.

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $115,000 to $135,000.  The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. 

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.