5-7 years of experience in customer applications for products and services
Strong presentation and training abilities
Proven collaboration and influence skills
Technical background with experience in field or design
Critical thinking and problem-solving expertise
Solid understanding of Secure Power and Cooling systems
Fluency in English, both written and spoken
Responsibilities
Lead deployment of Serviceability Guidelines across multiple projects
Drive technical and business enablement through product development
Facilitate collaboration between Services and Product Squads
Train the Product Line of Business on Serviceability
Assess serviceability of products and provide recommendations
Identify impactful projects within the Product LoB for service growth
Engage in Offer Creation projects to define service-enabling features
Benefits
Role shapes technical direction of complex systems
Opportunity to mentor and lead innovative engineers
Collaborative environment emphasizing autonomy and learning
Visibility within the organization with a direct impact on product success
Full Job Description
Serviceability Expert
As we progress with the Serviceability Transformation of our company, we're looking to onboard a Serviceability Expert to deploy our Serviceability Guidelines across the Product Lines of Business. Joining the Serviceability Excellence Chapter, they will be accountable for the deployment of the transformation within the Product Line of Business Hubs in the NAM region. Although the future focus would be on Secure Power and Cooling offers, they will initiate their onboarding supporting Power Products and Power Systems Divisions. As the team is quickly evolving, they will have to adapt to the current needs of the team as well as prepare for the future operating model. The right candidate for this challenging role will work most of the time with counterparts in North America, although part of their time will be exchanging with colleagues in Europe, India or China. If you are capable of seeing our products from a services standpoint, and our services from a product standpoint, this job may be for you.
Main Responsibilities:
Lead the deployment of the Serviceability Guidelines at Squad / Project level for Electrical / Mechanical, Digital and Circular Services
Drive the technical and business enablement of Services through Product development
Facilitates collaboration between Services and Product Squads
Trains the Product LoB community on Serviceability
Assesses offer Serviceability and provide technical / design recommendations to the Product Squads
Identify the roadmap of projects within the Product LoB susceptible to having an impact on the Services growth ambitions
Participate in the innovation phase of the Offer Creation projects prescribing features and specifications that will enable future services
Drive the engagement of Services within the Product LoB projects with a growth mindset
Influence the product design through the Service specifications implementation
Evaluate Services stakes and revenues linked to offer development and offer optimization from the Product LoBs
Reveal the customers' needs related to the offer serviceability and ensure the integration of these needs in the offer specifications
Participate in the life of the Agile Squads of the Product LoBs as members of the Serviceability Excellence Chapter, representing the voice of the Services LoB
Define and lead the preparation of the Services training for new offers, size application opportunity by geography and ensure regional implementation
Identify early actions on withdrawal of existing offers and communicate with the Services stakeholders in the End of Commercialization of the offer
Develop the Project Management Plan for Service deliverables, aligned with the offer launch plan
Services Squads: Product Owners, Marketing Managers, Scrum Masters, and especially with the NAM Services Innovation Hub
Key Metrics:
Services Business Cases ratios attached to Product Business Cases
Serviceability index for product portfolio
Profile:
Strong knowledge and experience in Products & Services' Customer Applications
Presentation and training skills
High power of collaboration, influence, and assertiveness
Technical background and field or design experience
Strong initiative and self-motivation
Critical thinking and problem-solving skills
Planning and organizing
Decision-making, renunciation management
Ability to work cross-functionally with other departments
Ability to multi-task and deliver high-quality results.
Strong synthesis capabilities and analysis
Solid background in Secure Power and / or Cooling (Technical, Industry, R&D)
Fluent English is a must, both written and spoken
What's in it for me?
High-impact role shaping the technical direction of complex systems and solutions
Opportunity to lead and mentor talented engineers while driving innovation
Collaborative environment that values expertise, autonomy, and continuous learning
Visibility across the organization with direct influence on product success
Bring your technical leadership to a team that's ready to innovate with you - apply today!
About Schneider Electric
Schneider Electric is a multinational corporation that specializes in energy management and automation solutions. The company was founded in 1836 and is headquartered in Rueil-Malmaison, France. Schneider Electric offers a wide range of products and services including electrical distribution, automation and control, and energy management. The company operates in over 100 countries and has a strong presence in the industrial and commercial sectors. Schneider Electric is committed to sustainability and has set ambitious targets to reduce its environmental impact. The company has received numerous awards for its sustainability efforts and is recognized as a leader in the industry.
