Service Writer

Qualifications

• 1+ year of automotive service experience
• Previous experience as a Service Writer, Service Advisor, or Service Consultant preferred
• Ford dealership experience is a plus
• Strong automotive knowledge and customer service skills
• Excellent communication and organizational skills
• Ability to work in a fast-paced environment
• Basic computer skills and ability to learn new technology
• High school diploma or equivalent

Responsibilities

• Greet customers and provide a professional, friendly experience
• Listen to and accurately document customer concerns
• Recommend maintenance and repairs based on vehicle needs and service history
• Prepare accurate estimates for labor and parts
• Monitor vehicle progress and provide customers with regular updates
• Coordinate loaner vehicles and verify insurance when needed
• Review repair orders and explain completed work and charges
• Deliver an exceptional customer experience

Benefits

• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) with employer match
• Ongoing training and career growth
• Retirement plan
• Parental leave