Work ScheduleStandard (Mon-Fri)
Environmental ConditionsSome degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job DescriptionDESCRIPTION:
Join our Laboratory Automation Technical Support team as a Service Support Specialist III. In this role, you'll provide advanced Tier 3 technical support for our partners and customer systems through structured troubleshooting, remote diagnostics, and on-site investigations.
Working closely with our partners' Field Service Engineers and internal teams, you'll help ensure optimal equipment performance, deliver training, and build strong customer relationships. As a technical subject matter expert, you'll collaborate with R&D, Product Management, Quality, and Field Service to resolve systemic issues, inform product improvements, and strengthen service capabilities across internal and partner organizations.
This role requires a high degree of independence and self-direction, as the primary engineering and support teams are based in Finland. You'll need to work effectively across time zones, manage priorities autonomously, and collaborate remotely with global teams.
REQUIREMENTS:
• Advanced degree and at least 3 years of experience, or Bachelor's degree plus 5 years of experience in technical service, laboratory automation, or a related field
• Degree in engineering, computer science, electromechanical engineering, or a related discipline
• Experience developing technical documentation, service standards, and troubleshooting methodologies
• Technical expertise in instrument maintenance, repair, and troubleshooting
• Proficiency in conducting equipment installations, calibrations, and qualification protocols (IQ/OQ/PQ)
• Experience with laboratory automation platforms and control software systems
• Advanced knowledge of Microsoft Windows operating systems and standard office applications
• Strong problem-solving and analytical skills
• Strong customer service and communication skills
• Ability to work independently and collaboratively
• Fluency in English required; additional languages are an asset
• Valid driver's license and ability to travel up to 70% of time
• Experience with quality systems (GMP/GLP) preferred
• Ability to manage multiple priorities and maintain detailed service records
• Experience with performance tracking and reporting systems
Compensation and BenefitsThe salary range estimated for this position based in New York is $68,200.00-$102,250.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
