We are looking for an experienced Service Supervisor to assist our Central Washington state Commercial Generator Service Department in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence.
Duties include:- Managing daily operations of the power generation service group
- Providing support to a team of highly trained diesel technicians
- Planning and scheduling jobs
- Scheduling technicians according to knowledge, repair capabilities, and experience
- Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
- Preparing and managing all open work orders
- Managing all expenses (hours/parts, etc.) related to work orders
- Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
- Compiling and tracking operational data
- Recruiting and interviewing new technicians
- Coaching and counseling employees on work-related issues
- Investigating near-misses, accidents, or injuries and preparing appropriate reports
- Managing department budgets, expenses, and performance reviews for department employees
Position requirements include:- 2-4 years of progressive management experience in a service setting
- Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
- Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators expected
- Previous experience at a Cat Dealership preferred
- Knowledge of Caterpillar Generator products, service, and technical skills preferred
- Proficiency in Excel, Word, and other business software
- Strong communication skills
- Ability to meet changing priorities and deadlines
- Valid state driver's license
- Willingness to travel occasionally
- Ability to represent N C Power System at customer or company functions
We offer a competitive benefits package that includes salary range from $104,500 to $127,700, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. To apply for this unique position, please go to our web site at www.ncpowersystems.com
