Service Supervisor
Posting Start Date: 10/5/26
Job Location (Short): South Plainfield, New Jersey, USA, 7080
Requisition ID: 37025
Onsite or Remote:
Job OverviewThis person will play a critical role in overseeing shop and field repairs, services, maintenance of equipment, and directs the troubleshooting, inspection, repair, and testing of equipment.
This position is based out of our South Plainfield, NJ location.Key Job Responsibilities- Develops and maintains repair schedules for all personnel on daily basis.
- Creates the work order and oversees the ordering of necessary parts and materials, and provides all pertinent information to service clerk for closing of work order and invoicing within company policy.
- Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
- Takes responsibility for receiving, pre-delivery, and delivery condition for all new equipment, maintaining all necessary records. Advises sales department of conditions and status.
- Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
- Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment.
- Oversees Maintenance of Shops, Bays, Trucks, Tool Rooms, Component Overhaul &Testing Areas for Safety and Cleanliness.
- Assumes responsibility for the Specialized Tooling condition, maintenance and updating.
- Has responsibility for maintaining failed parts removed from all machines -customer, internal, or warranty repairs within company guidelines
- Other duties as assigned.
Qualifications/Requirements- High school degree & some college preferred.
- Prior experience in the heavy equipment (construction or mining) industry
- Thorough understanding of basic mechanical, hydraulic, electrical and structural systems
- Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair)
- Ability to work under pressure and meet deadlines.
- Excellent communication and customer service skills.
- Strong verbal and written communication skills including computer skills.
Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $90,000-100,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
