Job DescriptionAbout the RoleThe Service Sales Manager, Service Solutions is responsible for growing recurring and project-based service revenue by converting installed-base opportunities into commercially sound, operationally executable customer commitments. This role owns the commercial lifecycle for established service offerings and leads customer-facing commercial development of non-standard commissioning, retrofit, and corrective-service opportunities.
Safety & Operational PhilosophySafety, procedural discipline, and operational integrity govern every customer commitment. This role gathers requirements, engages appropriate technical and operational reviewers, and converts approved technical direction into complete customer offers. The position does not independently determine technical feasibility or commit the organization beyond approved scope, pricing, and execution capability.
Key Responsibilities & AccountabilitiesRevenue Growth- Grow established service revenue through maintenance agreements, renewals, parts sales, corrective work, and approved service offerings.
- KPIs: Revenue growth, conversion rates, renewal rates.
Installed Base Management- Manage the commercial lifecycle of the installed base from post-commissioning conversion through contract renewal.
- KPIs: Service conversion, customer retention.
Opportunity Development- Lead commercial development of non-standard opportunities by gathering requirements, identifying risks, and engaging appropriate reviewers.
- KPIs: Qualified pipeline, win rate.
Cross-Functional Coordination- Coordinate technical and operational reviews with:
- Regional Managers for commissioning coverage and exceptions.
- Offer Engineering for retrofit feasibility assessments.
- KPIs: Review cycle time, order quality.
Proposal Development- Develop executable customer proposals with clearly defined scope, assumptions, exclusions, pricing, terms, and scheduling considerations.
- KPIs: Proposal quality, margin adherence.
CRM & Forecasting- Maintain CRM discipline, pipeline management, forecasting, renewal tracking, and performance analysis against revenue and margin targets.
- KPIs: Forecast accuracy, CRM data quality.
Customer Relationship Management- Serve as a trusted customer representative, managing expectations and coordinating internal stakeholders when requirements impact delivery risk or planning.
- KPIs: Customer responsiveness, customer satisfaction.
Continuous Improvement- Identify installed-base trends, service offering gaps, and quoting process improvements.
- Provide feedback to Service, Operations, Engineering, Product Management, and Leadership teams.
- KPIs: Improvement actions adopted.
Required Qualifications, Experience & Skills- Bachelor's degree in Business, Engineering, Technical Sales, or a related field preferred.
- Equivalent experience will be considered.
- 5+ years of progressively responsible experience in:
- Sales
- Account Management
- Technical Service
- Commercial Operations
- Experience selling:
- Service contracts
- Maintenance programs
- Lifecycle services
- Electrical equipment
- Mission-critical infrastructure
- Comparable technical solutions
- Experience with CRM systems and commercial reporting tools.
- Experience supporting technically complex sales opportunities involving cross-functional technical reviews strongly preferred.
Skills & Competencies- Ability to develop commercial solutions from customer requirements and approved technical input.
- Strong commercial judgment balancing customer needs, revenue opportunities, margin objectives, execution risk, and long-term value.
- Ability to distinguish standard offerings from non-standard requirements and engage technical resources appropriately.
- Working knowledge of:
- Mission-critical power systems
- Service delivery models
- Installed-base lifecycle management
- Related technical infrastructure
- Strong written and verbal communication skills.
- Excellent organizational skills in:
- Pipeline management
- Proposal development
- CRM utilization
- Forecasting
- Follow-through and execution
- Proficiency with:
- Microsoft Office Suite
- CRM platforms
- Quoting systems
- Reporting tools
Additional Requirements- Individual contributor role (no direct reports).
- Valid, unrestricted driver's license and reliable transportation.
- Valid passport with ability to travel domestically and internationally, including Canada and Europe.
- Ability to travel regularly for customer meetings, training, sales meetings, and company events.
- Ability to work effectively from a remote office environment.
- Pricing and discounting authority exercised in accordance with company approval policies and margin requirements.
Physical RequirementsMobility- Ability to move safely and independently throughout customer, manufacturing, warehouse, and office environments, including:
- Electrical rooms
- Data centers
- Industrial facilities
- Battery energy storage environments
Stationary Work- Ability to remain stationary for extended periods while:
- Conducting meetings
- Reviewing technical documentation
- Developing proposals
- Using computer systems
- Completing administrative work
Manual Dexterity- Ability to use computers, mobile devices, and standard office equipment.
Lifting Requirements- Ability to lift and carry up to 50 pounds occasionally.
Visual & Auditory Requirements- Ability to:
- Read technical drawings and specifications
- Review quotations and documentation
- Use computer systems effectively
- Communicate in person, via phone, and through virtual meeting platforms
Travel- Regular domestic and international travel required.
Compensation$115,000 - $125,000#LI-YZW 
