SERVICE & REPAIR SALES EXECUTIVE
JOB SUMMARY
Secure and maintain service accounts and repair work and develop and maintain strong relationships with new and existing customers so that the branch meets annual revenue goals. This position exercises discretion and independent judgement with respect to matters of significance.
ESSENTIAL DUTIES
• Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships with any associated groups.
• Develop capital plans for customers to address their short-and long-term building needs.
• Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
• Prepare repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculates, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
• Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
• Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.
• Utilize systems to perform various tracking functions.
• Assist in A/R collection efforts to ensure prompt payment from customers
• Conduct customer follow-up on all proposals.
• Visit project sites when necessary and work with operations department to ensure customer needs and deadlines are being met.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.
DIRECT REPORTS
0 - None
JOB QUALIFICATIONS AND REQUIREMENTS
• Education: Bachelor's in related
• Experience: Minimum 3 years in related
• Requires a valid driver's license and a satisfactory Motor Vehicle Report.
• Local Travel Expectations: 60%
SKILLS/CORE COMPETENCIES
• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Customer Service Orientation
• Initiative
• Performance Motivation
• Planning and Organizing
• Sales Ability
• Information Seeking
• Problem Assessment
WORK ENVIRONMENT AND EXPECTATIONS
• Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate.
The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
• Prolonged periods of standing and walking.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer may revise or change job duties and responsibilities as the need arises.
PAY TRANSPARENCY INFORMATION
The current base pay scale for this position and career level is bolded below:
Level I: $64,817 to $88,468
Level II: $78,755 to $111,338
Level III: $105,903 to $142,899
Level IV: $124,388 to $172,577
This base pay range represents the anticipated low and high range of wages for this position. Actual salaries will vary and will be based on various factors, such as candidate's location, qualifications, skills, competencies, and proficiency for the role. [For sales only: This role is also eligible for commissions subject to the terms of the IC agreement.]
In addition to base pay, full-time employees are eligible for insurance (medical, dental, vision, life, short-term disability, and long-term disability) and a 401(k) plan, all subject to the terms and conditions of those plans, which may change from time to time. Employees are also eligible for certain paid-time off benefits pursuant to our policies (which may change from time to time) and applicable laws.
