Location: Elmhurst, IL
Responsibilities:- Communicate professionally and effectively with technicians and internal departments.
- Serve as a primary point of contact for service-related inquiries and requests.
- Provide timely updates regarding service schedules, startup activities, warranty work, and project status.
- Ensure effective communication between field operations, service coordination, and management teams.
- Organize and monitor scheduled startup and warranty work to ensure timely completion.
- Track open startup and warranty jobs, proactively addressing conflicts, delays, and resource constraints.
- Coordinate resources to support operational outcomes and maximize department efficiency.
- Assist in prioritizing startup and warranty requests based on customer needs and business requirements.
- Work closely with the Coordination Team to facilitate equipment startups and warranty-related service activities.
- Ensure startup and warranty documentation is complete, accurate, and submitted on time.
- Monitor startup and warranty progress to ensure customer and manufacturer requirements are met.
- Assist with issue resolution and follow-up activities related to warranty claims.
- Maintain and manage departmental dashboards and reporting tools.
- Track open items and ensure accountability for completion of assigned actions.
- Provide accurate reporting to management regarding service department performance and workload status.
- Process customer records, startup documents, and warranty information.
- Maintain organized and accurate electronic and physical records.
- Perform all other duties as assigned.
Qualifications:- High School Diploma or equivalent required.
- Associate degree in Business Administration, Operations, or a related field preferred.
- Minimum of 2 years of administrative, service coordination, dispatch, or customer service experience.
- Experience in HVAC, mechanical contracting, industrial service, or construction environments preferred.
- Proficiency with Microsoft 365 applications including Outlook, Excel, Teams, and Word.
Knowledge, Skills, and Abilities:- Exceptional verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and commitment to task completion.
- Ability to work collaboratively across multiple departments and organizational levels.
- Strong customer service and relationship management skills.
- Effective problem-solving and issue-resolution abilities.
- Ability to track performance metrics and maintain departmental reporting dashboards.
- Self-motivated with the ability to work independently and as part of a team.
The typical salary for this position ranges from $70,000 - $100,000 in IL. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Thermosystems!
