Compensation Range:120000 to 140000
Service Operations Manager - Data Center TechnologiesLocation: Dallas or Austin, Texas
Travel: Up to 75%
Lead the Team That Keeps Mission-Critical Data Centers RunningAre you an experienced HVAC service leader ready to take your career to the next level? Munters is looking for a Service Operations Manager to lead our Data Center Technologies service team in Texas.
What You'll Do- Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff.
- Oversee daily service operations, including scheduling, dispatching, work orders, and resource planning.
- Build strong customer relationships and resolve escalated service issues.
- Monitor service performance, customer satisfaction, response times, equipment uptime, and profitability.
- Manage budgets, labor costs, service inventory, and operational reporting.
- Partner with third-party contractors and vendors to deliver high-quality service.
- Improve processes to increase efficiency, reduce response times, and enhance customer experience.
- Promote a strong safety culture and ensure compliance with company policies, customer requirements, and industry standards.
- Travel up to 75% to support field teams, visit customers, and oversee service operations.
What We're Looking For- 10+ years of experience in HVAC service or a related field.
- At least 5 years of supervisory or management experience.
- Strong knowledge of HVAC systems, service operations, and maintenance practices.
- Proven ability to lead teams, manage customer relationships, and resolve complex service issues.
- Experience with budgeting, financial reporting, operational metrics, and process improvement.
- Strong organizational, communication, and problem-solving skills.
- High school diploma or equivalent required; a bachelor's degree in business, engineering, management, or a related field is preferred.
- HVAC certifications or licensures are highly desirable.
- Ability to travel up to 75% and support emergency service escalations as needed.
Why Join Munters?- Performance-based commission
- Medical, dental, and vision insurance
- 401(k)
- Paid time off (PTO)
- Employee referral bonuses
- The opportunity to lead a team supporting the rapidly growing data center industry
Ready to Lead?If you're passionate about service excellence, team development, and operational performance, we'd love to hear from you!
Apply today to explore your next opportunity with Munters. 
