Service Now Platform Architect

We are seeking an experienced and strategic ServiceNow Platform Architect with primary focus on Security to define and drive the security architecture, standards, and governance of the enterprise ServiceNow platform and also help set technical standards, lead platform governance, and design solutions that meet complex business requirements while maintaining compliance with industry regulations The role will be accountable for establishing secure and scalable patterns across Identity and Access Management, authentication, authorization, ACLs, privileged access, service accounts, API and integration security, application scopes, cross-scope access, secure development, platform hardening, audit controls, and regulatory compliance. The architect will partner closely with Identity Management, Cybersecurity, Risk, Enterprise Architecture, Platform Engineering, Product/POD teams, and key stakeholders to ensure ServiceNow solutions remain secure, compliant, supportable, and aligned with enterprise security policies. Experience Range: 15+ years Role Level: Principal, Arch Solutions Responsibilities Platform Security Architecture & Governance Define and maintain ServiceNow platform security architecture, standards, security patterns, guardrails, and roadmap. Establish governance and control procedures covering platform access, security configurations, applications, integrations, and customizations. Provide security architecture assessment for new capabilities, plugins, releases, and major solution designs. Identity, Authentication & Access Management Define standards for users, groups, roles, personas, SSO, MFA, RBAC, and privileged access. Drive least privilege, Segregation of Duties (SoD), role rationalization, and periodic access reviews. Provide architectural oversight for SAML, OAuth, SCIM, LDAP, and related enterprise identity patterns. ACL & Authorization Architecture Establish standards for table, record, and field-level access controls. Review complex ACL and role models for security, maintainability, performance, and unintended access. Reduce excessive administrative privileges and legacy access structures. Privileged Access & Service Account Security Define security controls for administrator, generic, service, and integration accounts. Establish privileged credential-management patterns using CyberArk or equivalent PAM/secrets-management technologies. Define ownership, credential rotation, monitoring, recertification, and auditability requirements. Integration, API & Application Security Define secure patterns for REST/SOAP APIs, IntegrationHub, MID Servers, OAuth, certificates, and integration identities. Establish governance for scoped applications, cross-scope access, and application isolation. Ensure authentication, authorization, encryption, credential protection, logging, and traceability are incorporated into integration designs. Secure Engineering Establish secure development standards for JavaScript, Glide APIs, Script Includes, Business Rules, Flow Designer, Scripted REST APIs, IntegrationHub, and custom/scoped applications. Conduct architecture, security-design, and code reviews. Identify insecure customizations and drive remediation of security-related technical debt. Platform Hardening & Security Assurance Continuously assess platform security configurations and recommend remediation of identified gaps. Define monitoring for privileged activity, authentication, integration identities, service accounts, and security-sensitive changes. Support vulnerability assessments, security reviews, penetration-testing remediation, and platform-hardening initiatives. Upgrade, Patch & Release Security Evaluate security implications of ServiceNow upgrades, patches, hotfixes, plugins, and new features. Define regression validation for ACLs, authentication, authorization, integrations, and critical security controls. Incorporate security validation into ATF and release-management processes. Risk, Audit & Regulatory Compliance Establish documented security controls, evidence requirements, exception processes, and audit procedures. Perform periodic reviews of platform access and security configurations. Support internal and external audits and regulatory assessments. Apply relevant enterprise security and privacy frameworks, including NIST and applicable ISO standards. Architecture Leadership Serve as the ServiceNow Platform Security SME and architecture authority. Provide guidance to Platform Architects, Engineering Leads, Developers, Administrators, Identity Management, Cybersecurity, Risk, and Product teams. Required Qualifications Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field. 15+ years of IT experience, including significant ServiceNow architecture, engineering, or solution design experience. 5+ years as a ServiceNow Architect in a large enterprise environment with a focus on platform security, access control, and administration. Strong understanding of ServiceNow ACLs, roles, groups, and security best practices. Familiarity with identity management systems. Experience integrating ServiceNow with identity providers using SAML, OAuth, SCIM, or LDAP. Experience in cybersecurity, including risk assessments, audit response, or vulnerability management. Strong knowledge of ServiceNow architecture, configuration, application development, integrations, data, and security. Experience establishing architecture standards, design patterns, governance, and engineering guardrails. Strong understanding of ITSM/ITIL, security, privacy, risk, and enterprise technology practices. Strong communication and influencing skills across technology and business stakeholders. Preferred Qualifications Experience in financial services or another highly regulated industry. Experience across ServiceNow products such as ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and DevOps. Experience with enterprise-scale ServiceNow modernization or transformation. ServiceNow CSA certification; CIS, CAD, or CTA certifications preferred. Salary Range: $137,400 - 233,600 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.