Service Manager

Who We Are: At Xylem, we solve water. Every day, our teams support customers who rely on mission‑critical water systems to run advanced manufacturing, life sciences, and high‑purity industrial processes. Our service organization ensures these systems operate safely, reliably, and without interruption—because when water systems fail, entire operations stop.

This role is not retail service. It is leadership in a high‑accountability, high‑impact ultrapure/process water environment.

The Service Manager leads a team of field service professionals who maintain and support ultrapure and process water systems at customer facilities where uptime, quality, and safety are non‑negotiable. This position is ideal for a selfless, hands‑on leader—someone who puts technicians and customers first, understands complex water systems, and takes pride in building disciplined service programs that perform day in and day out. Working in partnership with the Senior Service Manager, you will balance people leadership, operational execution, and customer trust in an environment where details matter and teamwork is everything.

Key Responsibilities

People & Safety Leadership

• Build and sustain a safety‑first, zero‑incident culture across all field activities
• Lead, coach, and develop a team of field technicians supporting complex ultrapure/process water systems
• Actively engage in employee development, workforce planning, and succession readiness
• Address employee relations with humility, fairness, and accountability

Service Execution & Operations

• Ensure high‑quality technical execution of preventive maintenance, corrective service, and on‑site support
• Support escalations for system performance, water quality, and customer concerns
• Translate customer requirements and SLAs into executable service plans and schedules
• Drive operational discipline through KPIs, visual management, and continuous improvement

Customer & Program Management

• Maintain strong, trust‑based relationships with customers operating mission‑critical facilities
• Partner with commercial and technical teams to retain and grow long‑term service contracts
• Represent Xylem as a dependable, knowledgeable service partner—not just a vendor

Business & Financial Management

• Participate in budgeting, forecasting, and expense management
• Understand the financial and operational impact of service decisions at a program level
• Protect company assets and ensure responsible stewardship of resources

What We’re Looking For: Travel is 20% visiting jobsite and communicating with customers

Experience & Background

• 5–7+ years of technical experience in ultrapure water, process water, or industrial water systems, or equivalent industry experience
• 3+ years of people leadership or service management experience
• Proven ability to lead teams supporting complex, high‑reliability systems
• Comfortable working in regulated, high‑expectation customer environments

Leadership Traits

• Servant‑leader mindset—puts team success before personal recognition
• Calm and effective during escalations or system issues
• Technically curious and capable of guiding advanced troubleshooting
• Strong communicator who can lead up, down, and across the organization

Education & Tools

• Bachelor’s degree strongly preferred (technical degree or equivalent experience acceptable)
• Proficient with business systems and tools (Microsoft Office, Oracle/SAP, cloud platforms)
• Ability to pass required background and credit checks

The estimated salary range for this position is $100,000 to $130,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

Xylem does not provide visa sponsorship for this position.

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