Xylem Inc

Service Manager

Xylem Inc • $88K — $105K *
Lowell, MA 01852In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-10 years of experience in electrical and mechanical systems
  • Proven leadership abilities and experience in management roles
  • Strong understanding of customer requirements and workforce planning
  • Experience with budget setting and expense management
  • Effective communicator with strong interpersonal skills

Responsibilities

  • Lead and develop field service teams across multiple locations
  • Create and uphold a safe working environment
  • Manage company resources and property consistently
  • Drive customer satisfaction and employee engagement through proactive strategies
  • Monitor and report on key performance indicators (KPIs)

Benefits

  • Flexible Time Off (FTO) for salaried positions
  • Health, dental, and vision insurance
  • Investment savings plan
  • Additional miscellaneous benefits
Full Job Description
The Service Manager with (electrical/mechanical) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development.

This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives.

This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Working experience with electrical and mechanical equipment
  • Create and maintain safe working environment and culture within the organization
  • Take care of company property
  • Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
  • Demonstrates high impact culture through innovation, accountability and empowerment
  • Is agile in responding quickly to customer issues
  • Operational and strategic management
  • Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
  • Ensures cost/revenue support the financial goals of the P&L
  • Provides proactive direction to commercial teams to ensure service center objectives are achieved
  • May provide direct supervisor to sales and other commercial colleagues
  • Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:
  • Some travel required

Driving Requirements:
  • Driver Application for Employment
  • Motor Vehicle Report (MVR)

Forms:
  • Driver Disclosure and Release
  • Employee Applicant Drug and Alcohol Statement
  • FMCSA Certificate of Awareness
  • Driver Certificate of Violations
  • Driver Statement of On Duty Hours Road Test


Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

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About Xylem Inc

Xylem is a water technology company that designs and manufactures innovative solutions to meet the world's water needs. They provide water and wastewater applications with a broad portfolio of products and services that address the full cycle of water, from collection, distribution and use to the return of water to the environment. Xylem operates in more than 150 countries and has a workforce of over 17,000 employees. The company was spun off from ITT Corporation in 2011 and is headquartered in Rye Brook, New York.
Learn more about Xylem Inc
Size
17,300 employees
Market Cap
$19.9 billion
Industry
Energy & Utilities
Net Income
$254 million
5 Year Trend
+6.6%
Revenue
$4.8 billion
NASDAQ
XYL
* Ladders Estimates

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