Minimum of two years management experience or demonstrated leadership ability
Four-year college degree preferred
Strong HVAC technical skills and proven customer service skills
Valid driver's license and compliance with motor vehicle policy
Ability to work a flexible schedule to meet customer needs
Experience managing in a unionized workforce
Understanding of operational concepts including planning and logistics
Knowledge of budget preparation and management
Excellent written and verbal communication skills
Proficient in Microsoft Office, including Word and Excel
Responsibilities
Manage HVAC Service and Dispatch staff, including hiring and training
Stay updated on industry technology and share knowledge with the team
Coordinate team activities to achieve individual and team goals
Monitor performance of HVAC Service Technicians through reports
Enforce safety procedures and monitor employee safety performance
Ensure superior customer service through audits and ride-alongs
Provide customer support and resolve inquiries in a timely manner
Attend safety meetings and promote a safe work environment
Benefits
Medical coverage
Dental coverage
Retirement savings
Competitive compensation package
Additional benefits available
Full Job Description
As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Your specific duties in this role will include:
Stay abreast of industry technological developments and convey this knowledge to team members
Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
Interface effectively with other departments
Monitor, through various reports, the skills and work performance of each assigned HVAC Service Technician
Enforce procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and Company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of employees and take corrective action as appropriate
Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service Technicians; conduct post-service call audits on a routine basis; review third party surveys with technicians
Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
Attend Zone/District safety meetings, promote a safe work environment
Requirements:
As a Service Manager, you must be knowledgeable and professional. You must possess the ability to function equally well in both a team environment and as a leader. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications for the role include:
Minimum of two (2) years management experience and/or assignments that demonstrate leadership ability.
Four (4) year college degree preferred.
Must possess strong HVAC technical skills as well as proven customer service skills.
Must have a valid driver's license and ability to meet the company's motor vehicle policy.
Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
Must be able to effectively manage in a unionized workforce.
Understanding and executing of operational concepts including planning, scheduling, and logistics.
Knowledge of how to prepare and manage a budget in order to facilitate operational success.
Demonstrate excellent written and verbal communications skills.
Proficient in Microsoft Office, including Word and Excel.
Base salary range is $92,000.00 - $100,000.00 per year plus car allowance and fuel card.
Benefits
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
