Service Manager

This position is responsible for operations and production of the branch’s sprinkler service department from point of sale through implementation and customer retention.

Essential Duties & Responsibilities:

• Support the daily workflow and operations of the department.
• Manage sprinkler service projects in commercial and residential buildings.
• Manage the testing, inspection, and repair of existing sprinkler systems.
• Ensure inspections are conducted in accordance with applicable codes and standards.
• Complete detailed inspection reports and document any deficiencies or issues.
• Accurately document and communicate the results of completed work in a timely manner.
• Protect, maintain, and ensure the proper use of company equipment.
• Inspect and maintain fleet vehicles and related equipment, submitting repair requests as needed to ensure safe operation.
• Ensure all work is performed in accordance with company safety policies, including driver safety and personal protective equipment (PPE) requirements.
• Respond to emergency service calls as needed.
• Maintain a clean, organized, and safe work environment.
• Demonstrate knowledge of industry principles, practices, codes, and regulations related to the work.
• Review official documents for completeness and accuracy.
• Recognize, document, and report deviations identified through inspection programs.
• Interpret, apply, and explain applicable laws, codes, and regulations.
• Maintain accurate records, reports, and documentation.
• Perform other duties as assigned by management.

Education/Qualification: 

• Requires the ability to act in a lead capacity.
• NICET certification and knowledge of NFPA standards (including 70 and 72).
• Blue card preferred.
• Familiar with commercial and residential fire sprinkler systems.
• Must have good interpersonal skills and be able to work in a team environment as well as work independently.
• Must have a clean driving record and reliable transportation to/from the office or job site.
• Must be flexible with scheduling requirements.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Ability to travel when needed.
• Performs other duties as assigned.

Physical Requirements:

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move heavy objects.
• The work also requires the following physical abilities in order to perform the essential job functions: balancing, climbing, grasping, hearing, mental acuity, pulling, pushing, repetitive motion, speaking, talking, and visual acuity.

Compensation:

• $75,000 - $90,000 salary (based on experience)

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the for all eligible full-time employees