ThermalWorks LLC has an exciting opportunity for a
Service Manager, Preventative Maintenance (U.S.), to join our team, responsible for the strategy, execution, and performance of all preventive maintenance (PM) programs for ThermalWorks equipment deployed within the U.S. market. This role owns PM contract delivery, renewal performance, field execution quality, and long-term equipment reliability. Startup & Commissioning and corrective maintenance are outside the primary scope of this role. The
Service Manager, Preventative Maintenance (U.S.)needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work equally as well independently as with a team.
Key ResponsibilitiesInclude but are not limited to:Preventive Maintenance Program Leadership:- Ownership of PM standards, task lists, schedules, and documentation
- Define PM scopes, frequencies, and acceptance criteria
- Ensure PM execution aligns with equipment design limits and warranty requirements
- Develop and manage tiered PM offerings and renewal strategies
- Track PM compliance, findings, and required follow-up actions
Field Execution & Quality Control:- Lead U.S. PM teams and approved service partners
- Enforce Thermal Works safety, conduct, and quality standards
- Ensure consistent documentation, reporting, and close-out
- Drive continuous improvement using field data and trend analysis
- Support the hiring, training, and development of service personnel
- Ensure all service requests are handled in a timely manner based on needs
- Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations
- Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing
- Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events
Warranty & Reliability Support:- Coordinate with corrective maintenance teams when deficiencies are identified during PMs
- Ensure PM records support warranty compliance and claim defense
- Identify early failure trends and escalate issues to Engineering
- Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies
Reporting & Performance Management:- Own U.S. PM KPIs, including:
- Contract fulfillment
- SLA compliance
- Repeat deficiency reduction
- Customer satisfaction
- Provide regular performance reporting to Director of Service
Education and Experience- 8+ years management experience
- 5+ years technical, data center cooling/HVAC experience
- Proven experience building and scaling preventive maintenance programs
- Demonstrated leadership of distributed field teams
Specific Skills / Abilities- Strong understanding of chillers, CDUs, hydronic systems, and controls
- Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, with the ability to use these tools for reporting, documentation, data management, and day-to-day communication.
Great Place to WorkEnjoy...A fast-paced, entrepreneurial culture focused on innovation.
A flexible, autonomous work environment.
A culture of respect, learning, and excellence.
Experienced, highly talented experts as team peers.
Growth and travel opportunities.
A team of change-makers having a significant impact on people and the planet.
Position: Service Manager, Preventative Maintenance
Full-Time or Part-Time: Full-Time
Reports to: Director of Service
Location: Remote - US (with up to 75% travel required to fulfill business needs)
