Summary:As the
Service Manager, you will play a pivotal role in supporting the daily operations of our automotive service department. You will work closely with the Service Director and collaborate with the service team to ensure efficient and high-quality service delivery. Your primary responsibility will be to provide exceptional leadership, outstanding customer service, assist in managing workflow, and maintain a smooth service process.
Responsibilities:- Ensure customers have a positive dealership experience.
- Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
- Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
- Organize and coordinate the daily workflow of the service department.
- Assist in managing and resolving scheduling conflicts or other operational challenges.
- Develop and oversee the overall service process, ensuring compliance with company policies and standards.
- Manage and hire technicians and service advisors.
- Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
- Maintain accurate records of service orders, invoices, and customer information in the database.
- Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
- Foster a positive and collaborative team environment, promoting effective communication and teamwork.
- Adhere to all safety protocols and ensure a clean and organized work environment.
- Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.
Qualifications and Requirements:- Absolutely must have previous Automotive Dealership experience in a Service Manager or Director's role.
- Must have a minimum of 15 years experience in an Automotive Dealership, minimum of 5 years in management is required.
- General Motors experience is strongly prefered.
- Exceptionally strong background in leadership experience is an absolute must.
- Strong customer service skills with the ability to handle customer inquiries and complaints professionally.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Solid understanding of automotive service processes, including service scheduling and workflow management.
- Exceptional understanding of automotive service warranty & extended warranty, including policies & procedures, guidelines, claims submission, etc..
- Proficient computer skills with experience in using service management software and databases.
- Strong communication and interpersonal skills to effectively collaborate with team members and customers.
- Ability to thrive in a fast-paced and dynamic work environment.
- Attention to detail and commitment to maintaining high service quality standards.
Why Work Here:- Competitive compensation
- Schedule flexibility
- A culture that values collaboration and innovation
- A Supportive and inclusive work environment
- Employee Recognition Programs
- Opportunities for Advancement
- Team Environment
- Company Sponsored Events
- Team Bonding Events
- Performance Bonus
- Professional Development
- Military Friendly Employer
Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the local communities we serve as well as the growth of our teams. Some of the benefits you can expect when you join include:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Company Paid life insurance, short-term and long-term disability.
- FSA (Flexible Spending Account)
- Paid Time Off
- 401K with Match
Job Type: Full-time
Benefits:
- 401(k)
- Flexible schedule
- Health savings account
- Professional development assistance
- Referral program
