Bachelor's degree in Engineering, Physics, or a related technical field preferred
7+ years of experience in semiconductor equipment service or field engineering
3+ years of technical team leadership or management experience
Strong technical troubleshooting and customer management skills
Experience managing service operations in a semiconductor fab environment
Strong communication, leadership, and organizational skills
Ability to support customer needs outside regular business hours when required
Preferred: Experience with semiconductor metrology equipment and building or scaling service teams
Fluency in Korean is a plus
Responsibilities
Lead and manage the Field Service Engineering team, including hiring, onboarding, training, and development
Oversee daily service operations, ensuring timely technical support, equipment uptime, and customer satisfaction
Manage technical escalations, troubleshooting, preventive maintenance, and issue resolution
Establish service processes, KPIs, and operational standards to support account growth
Plan team schedules, resources, and service coverage based on customer requirements
Build strong relationships with Samsung Austin & Taylor stakeholders and serve as the primary service contact
Collaborate with Applications, R&D, and global Service teams to resolve technical challenges
Drive continuous improvement, safety, and operational efficiency
Benefits
Opportunity to lead a dynamic team in a key customer account
Engagement with high-profile stakeholders at Samsung
Focus on continuous improvement and operational efficiency
Potential for professional growth in a specialized field
Collaborative work environment with global teams
Full Job Description
Description
Nova is seeking an experienced Service Manager to lead service operations and drive service business growth for a key customer across its site in the United States.
The Service Manager is accountable for service delivery, customer satisfaction, operational performance, team development, and service revenue growth for the assigned account.
Role Responsibilities
Lead and manage the Field Service Engineering team, including hiring, onboarding, training, and development.
Oversee daily service operations, ensuring timely technical support, equipment uptime, and customer satisfaction.
Manage technical escalations, troubleshooting, preventive maintenance, and issue resolution.
Establish service processes, KPIs, and operational standards to support account growth.
Plan team schedules, resources, and service coverage based on customer requirements.
Build strong relationships with Samsung Austin & Taylor stakeholders and serve as the primary service contact.
Collaborate with Applications, R&D, and global Service teams to resolve technical challenges.
Ensure service readiness for new equipment installations and future business expansion.
Drive continuous improvement, safety, and operational efficiency.
Requirements
Bachelor's degree in Engineering, Physics, or a related technical field preferred
7+ years of experience in semiconductor equipment service or field engineering.
3+ years of technical team leadership or management experience.
Strong technical troubleshooting and customer management skills.
Experience managing service operations in a semiconductor fab environment.
Strong communication, leadership, and organizational skills.
Ability to support customer needs outside regular business hours when required.
Preferred: Experience with semiconductor metrology equipment and building or scaling service teams.
Fluency in Korean is a plus
About Nova Measuring Instruments Ltd.
Nova Measuring Instruments Ltd. is an Israeli company that develops, produces and markets advanced process control systems for semiconductor manufacturing. The company's products are used in the production process of semiconductors, which are used in a variety of electronic devices such as smartphones, computers, and more. Nova's systems are designed to improve the manufacturing process by providing accurate measurements and analysis of the production process. The company was founded in 1993 and is headquartered in Rehovot, Israel.
