Track record of improving processes and team performance
Skilled in managing customer issues to resolution
Familiarity with ERP, CRM, or service ticketing systems
Technical knowledge of mechanical or industrial equipment
Experience with PLC systems and service networks is a plus
Responsibilities
Lead and develop a customer-facing service department
Build scalable processes and performance metrics
Expand installer and service partner network
Collaborate with sales, engineering, and operations
Enhance customer satisfaction and service responsiveness
Drive significant impact on long-term company growth
Benefits
Medical, Dental, Vision and Accident Insurance
Company-paid $50,000 Life Insurance
Company-paid Long-Term Disability
401(k) with up to 4.5% company match
Annual performance bonus opportunity
Employee Referral Bonus Program
Stable, growth-oriented manufacturing environment
Full Job Description
Salary Range: $100,000 - $100,000+
Managing a service department is one thing. Building a high-performing service organization that delivers exceptional customer experiences, develops its service and installation network, and supports company growth through customer satisfaction is something more.
How would you like to lead the team responsible for supporting customers, managing service operations, expanding our installer network, and improving the systems that keep a growing business running smoothly?
You'll have the opportunity to:
Lead and develop a critical customer-facing department
Build scalable processes and performance metrics
Strengthen and expand our installer and service partner network
Work cross-functionally with sales, engineering, manufacturing, and operations
Improve customer satisfaction and service responsiveness
Make a visible impact on company performance and long-term growth
Desired Skills & Experience:
7+ years of experience in service operations, technical service, project management, customer support management, or a related field
5+ years of leadership experience
Proven success improving processes, workflows, and team performance
Experience managing customer issues and driving resolution to completion
Experience working with ERP, CRM, or service ticketing systems
Technical aptitude related to mechanical, hydraulic, electrical, or industrial equipment
Experience working with PLC driven systems is a plus
Experience with distributor, installer, dealer, or service networks is a plus
