Salary Range: $100,000 - $100,000+
Managing a service department is one thing. Building a high-performing service organization that delivers exceptional customer experiences, develops its service and installation network, and supports company growth through customer satisfaction is something more.
How would you like to lead the team responsible for supporting customers, managing service operations, expanding our installer network, and improving the systems that keep a growing business running smoothly?
You'll have the opportunity to:- Lead and develop a critical customer-facing department
- Build scalable processes and performance metrics
- Strengthen and expand our installer and service partner network
- Work cross-functionally with sales, engineering, manufacturing, and operations
- Improve customer satisfaction and service responsiveness
- Make a visible impact on company performance and long-term growth
Desired Skills & Experience:- 7+ years of experience in service operations, technical service, project management, customer support management, or a related field
- 5+ years of leadership experience
- Proven success improving processes, workflows, and team performance
- Experience managing customer issues and driving resolution to completion
- Experience working with ERP, CRM, or service ticketing systems
- Technical aptitude related to mechanical, hydraulic, electrical, or industrial equipment
- Experience working with PLC driven systems is a plus
- Experience with distributor, installer, dealer, or service networks is a plus
Competencies We Value:- Safety First
- Innovation through Teamwork
- Can-do-Attitude
- Drive for Results
- Supportive
- Respectful
- Customer Satisfaction
Benefits & Perks:- Competitive salary
- Medical, Dental, Vision and Accident Insurance
- Company-paid $50,000 Life Insurance
- Company-paid Long-Term Disability
- 401(k) with up to 4.5% company match
- Annual performance bonus opportunity
- Employee Referral Bonus Program
- Stable, growth-oriented manufacturing environment
TDD/TTY: email 
