Five years of experience in a Service, Sales, or equivalent management role, industry-specific experience not required.
Strong leadership and team management skills.
Customer-first mindset with a proven track record in high customer service standards.
Technical proficiency in work order management and reporting systems.
Experience in strategic planning and financial management.
Strong problem-solving abilities and creative thinking.
Meticulous attention to detail, particularly in financial and safety matters.
Ability to adapt to changing environments and manage multiple priorities.
Responsibilities
Follow specific systems and coach technicians to ensure success.
Oversee electricians' performance and sales activities directly.
Lead and train team members using established systems.
Monitor field technicians' performance and guide improvements.
Ensure the team consistently exceeds revenue goals based on sales criteria.
Host weekly team meetings to discuss service pipeline and uphold performance standards.
Coach electricians on building customer rapport for effective sales.
Collaborate with customer service and dispatch teams to enhance business success.
Manage team schedules to meet customer demand and adapt to seasonal changes.
Develop reports on department performance, quality, and efficiency.
Benefits
Comprehensive onboarding for new electricians.
Opportunities for continuous learning and improvement.
Performance bonuses based on team success.
Collaborative team environment focused on growth and purpose.
Full Job Description
Responsibilities:
Heavy emphasis on being capable of following specific systems and coaching technicians to those systems - this is the key to being successful in this position.
Direct oversight of electricians' performance and sales activities.
Lead and train team members using our established and proven system.
Monitor field technicians' performance and provide guidance for improvement.
Understand sales criteria and ensure your team consistently exceeds revenue goals.
Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
Coach electricians on building customer rapport to effectively sell the right products and services.
Collaborate with customer service and dispatch teams to drive overall business success.
Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
Managing service work to stay within budget constraints.
Developing and producing reports on department performance, quality, and efficiency.
Recruitment and comprehensive onboarding of new electricians.
Collaboration with electricians on truck stock management and vehicle policy compliance.
Qualifications:
Five (5) years of experience in a Service, Sales or equivalent management position - industry specific experience is not necessary.
Strong leadership and team management skills.
Customer-first mindset with a history of high customer service standards.
Technical proficiency in work order management and reporting systems.
Experience in strategic planning and financial management.
Strong problem-solving abilities and creative thinking.
Meticulous attention to detail, especially in financial and safety matters.
Ability to adapt to changing environments and manage multiple priorities.
Openness to continuous learning and improvement.
Demonstrates initiative and the ability to thrive in a collaborative team setting.
Possession of a valid driver's license with a clean driving record.
Eligibility to clear background checks and drug screening tests.
Salary Range: $90,000 - $115,000 base + performance bonuses from $20,000 - $50,000 per year.
Apply today and bring your leadership to a company where people, purpose, and growth come first.
