5 years of experience in service management or related field
Ability to manage and direct service teams
Knowledge of hydraulic and electrical schematics
Familiarity with safety procedures in service operations
Responsibilities
Maintain a profitable service work center with a focus on customer relations
Open and close service work orders effectively
Schedule and manage workload for staff and technicians
Identify and address training needs for service staff
Oversee cleanliness and maintenance of the facility and grounds
Manage warranty claims and parts ordering for repairs
Travel to customer locations to work on machinery as needed
Benefits
Comprehensive medical, dental, and vision insurance
401K plan with company match
Paid vacation and personal days
Secure work environment in an international company
Full Job Description
The Service Manager has the overall responsibility for the product support operations of the retail branch. This includes overseeing the day-to-day internal/external service repairs; and management of product support personnel.
Responsibilities
Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.
Completes authority within guidelines set by the Retail Product Support Manager.
Opens and closes service work-orders
Schedules workload for in-house and field staff.
Identifies training needs and oversees training schedule for service staff.
Oversees cleanliness of facility and grounds.
Oversees warranty claims.
Works with parts department on parts ordering for repairs in process.
Travels and works on customer machines in the field as required.
Operates and maintains electric and/or air powered hand tools.
Assists in testing and commissioning of products as necessary.
Performs pre-start checks and ensures product is ready for start-up as necessary.
Meets quality standards with no supervision and minimum required rework.
Operates forklifts and overhead cranes as required.
Reads various measuring tools including micrometers, calipers and torque wrenches.
Maintains quality standards through visual and mechanical inspection methods.
Works safely by following established safety procedures.
Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
Troubleshoots using hydraulic and/or electrical schematics.
Directly manages service technicians and supporting staff.
Responsible for the overall direction, coordination and evaluation of Service team.
Competencies
Associates or Technical degree in a related field plus five years of experience; or equivalent combination of education and experience.
Works with others, even across departmental boundaries, towards common goals. Actively contributes, listens attentively to others and expresses oneself respectfully and clearly. Creates a common understanding through open exchange in order to achieve good solutions for Liebherr.
Deals openly with change. Adapts flexibly to new requirements and actively contributing to improvements. Has the drive to learn and develop new personal and professional skills. Recognizes the strengths and development opportunities of employees and supports them in applying and developing these in a targeted manner. Creates an environment in which independent action is possible and encourages employees to take responsibility. Contributes to the effective resolution of conflicts within the team.
Recognizes opportunities and risks in the market and in contact with internal and external customers at an early stage. Derives appropriate measures. Evaluates measures from an economic and strategic perspective (goals and values of the group of companies). Implements measures decisively.
Identifies strategic action requirements at an early stage and develops suitable options. Aligns their own area of responsibility with the corporate strategy. Coordinates with other areas derives concrete goals and measures that are consistently implemented.
Recognizes complex relationships and uncertainties in the working environment at an early stage. Thinks beyond the own area and considers issues from different perspectives. Recognizes new opportunities and works with others to develop sustainable solutions through networked thinking.
Is aware of their own thoughts, actions, and behaviors in line with core values and principles of cooperation and leadership.
Our Offer
Pay Range: $80,000 - $137,000
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Katie Stevens.
