Service Manager

Service Manager Posting Start Date: 5/12/26 Job Location (Short): Prescott, Arizona, USA, 86305 Requisition ID: 35695 Onsite or Remote: Onsite Position Job Overview Key Job Responsibilities • Ensure the safety of the employee and work environment. • Develop plans to achieve department goals for quality and efficiency. • Manage accounts receivables as defined in business plan. • Ensure proper training is provided for the service technicians and service administration. • Work with factory representatives to ensure warranty factory campaigns are completed. • Enforce high work standards for quality and professional service. • Manage the service department to operate within the guidelines set by our manufacturers policies and procedure manuals. • Ensure the proper tools are acquired to perform service functions. • Ensure service goals and operating plan goals are achieved. Qualifications/Requirements • Associate Degree in Diesel Technology or equivalent preferred • 5+ years experience as a technician or supervisor • Basic hydraulic, electrical and mechanical skills • Language Skills: Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees • Mathematical Skills: ability to compute and calculate basic math, including ratio and percentages • Ability to deal with problems involving several concrete variables in standardized situations • Computer Skills: Knowledge of database software, Internet software, manufacturing software and order processing systems • Analytical Skills: Uses intuition and experience to complement data • Problem Solving Skills: Identifies and resolves problems in a timely manner • Customer Service Skills: Responds promptly to customer needs • Oral and Written Communication Skills: Speaks and writes clearly and informatively • Teamwork Skills: Balances team and individual responsibilities • Planning/Organizing Skills: Prioritizes and plans work activities • Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments • Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality • Quantity: Meets productivity standards; completes work in a timely manner • Safety: Observes safety procedures; reports potentially unsafe conditions Additional Information