Service Manager

About this role

We are recruiting for a Service Manager to join the Service team in our Kelowna office.

The Service Manager will lead day-to-day electrical Service operations across Kelowna and Kamloops, coordinating service delivery and strengthening collaboration across teams, departments, and branches. You'll own relationships with existing and new customers, meet with customers, build local networks, and actively represent Houle with community and industry organizations to independently generate opportunities for profitable growth. You'll collaborate across all groups and teams to deliver seamless service and use local market, customer, and operational insights to shape and achieve business and financial objectives, translating corporate and group objectives into clear priorities and measurable goals for each team member.

Houle's Service Division helps customers across a wide range of market sectors keep their facilities operating safely and reliably through responsive electrical service and ongoing support. Our teams coordinate and deliver day-to-day service work, from dispatch and scheduling to procurement and field execution. We also deliver small electrical projects, with responsibility for estimating, tendering, and managing project financials through completion.

You'll lead and support a full Service team-including service coordinators, technicians, project managers, and estimators-bringing together the people and resources needed to meet customer needs. Combining technical experience with a customer-first approach, you'll help the team deliver dependable day-to-day service and successful small electrical projects while building lasting customer relationships.

Here's how your role will strengthen our team.

Your responsibilities

• Champion safety, regulatory compliance, and Houle's values of safety, quality, ethics, integrity, and inclusion
• Lead daily electrical Service operations, including workforce and capacity planning, job assignments, dispatch, scheduling, procurement, and permitting, to ensure responsive, high-quality service
• Oversee branch operations, including building and facility upkeep, warehouse activities, and resource coordination, to maintain a safe, organized, and efficient workplace
• Oversee service projects, including estimating, tendering, procurement, scheduling, project financials, and completion
• Lead and develop coordinators, technicians, project managers, and estimators through coaching, performance management, succession planning, recognition, and clear communication. Translate corporate and group objectives into individual goals and review progress
• Help shape business and financial objectives using local market, customer, and operational insights. Develop plans, manage budgets, review financial reports and key performance indicators, and take corrective action to achieve profitable growth
• Build and maintain relationships with existing and new customers, understand their needs, and collaborate across all groups and teams to resolve service gaps and deliver seamless service.
• Actively represent Houle in the community and industry, build local networks, and independently pursue opportunities for local business growth

Your experience and skills

• 3-5 years in a similar leadership role in electrical service, construction, or a comparable service environment; Service Manager experience in a related trade or market preferred
• Electrical TQ, or a diploma or degree in Electrical Engineering
• Proven team leadership, including coaching, trust-building, goal setting, and accountability across service coordination, field delivery, and small projects
• Experience managing service workloads, technician capacity, dispatch, scheduling, procurement, and permitting, with the ability to oversee branch facilities, buildings, and warehouse operations
• Strong financial and business acumen in budgeting, reporting, and performance management, with the ability to use market and customer insights to shape objectives
• Electrical estimating, tendering, and small-project management experience, including costs, schedules, and financial results
• Proven ability to retain customers and independently develop new relationships and business. Strong community connections, proactive networking, and willingness to represent Houle locally
• Strong communication, collaboration, analytical, and organizational skills, with the ability to balance service and project demands, plan strategically, solve problems, and make sound decisions

Pay range: $115,000 - $150,000. We offer a competitive total compensation package that includes company matched RRSP, full benefits package and the ability to participate in an annual incentive/bonus program. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit and click on the listing for Service Manager. The opportunity will remain open until it has been filled.

Connect with us on , , , and !