5-7 years of experience in commercial HVAC service management
Proven leadership skills in managing large teams
Strong understanding of service operations and technician development
Ability to foster a positive and accountable work environment
Experience in customer relationship management
Skilled in process improvement and operational efficiency
Responsibilities
Provide leadership for a service department of 50 field technicians
Support technician performance and development alongside team leads
Oversee daily operations of the Service Department
Empower department leaders to effectively manage their teams
Build and maintain strong customer relationships
Coordinate service activities with dispatch, sales, and operations
Monitor service performance and customer satisfaction
Resolve complex service issues and customer concerns
Identify opportunities for process improvements
Promote safety expectations and procedures
Benefits
Opportunity to lead a large and dynamic service team
Focus on professional development and team empowerment
Collaborative work environment with cross-departmental coordination
Emphasis on customer satisfaction and relationship building
Potential for process improvement initiatives
Full Job Description
About the Role
NAC Mechanical Services is looking for an experienced Service Manager to lead our commercial HVAC service operations. This position provides leadership and oversight for a large service department of approximately 50 field technicians, working closely with the Service Superintendent and Team Leads to support day-to-day operations, technician development, customer satisfaction, and overall department performance.
The ideal candidate is a strong leader who understands commercial HVAC service, is comfortable managing a large and fast-paced operation, and knows how to develop and support leaders within their team.
Requirements
What You'll Do
Provide overall leadership and direction for a service department of approximately 50 field technicians.
Work closely with the Service Superintendent and Team Leads to support technician performance, development, communication, and accountability.
Lead and support the day-to-day operations of the Service Department.
Develop and empower department leaders to effectively support their teams.
Help build a positive, accountable, and team-focused work environment.
Ensure service calls and customer needs are handled efficiently and professionally.
Develop and maintain strong relationships with customers.
Work closely with dispatch, sales, operations, and other departments to coordinate service activities.
Monitor service performance, productivity, and customer satisfaction.
Assist with resolving customer concerns and complex service issues.
Identify opportunities to improve department processes, efficiency, and overall service delivery.
Promote and reinforce company safety expectations and procedures.
Support the continued growth and success of the Service Department.
What We're Looking For
Demonstrated experience leading a large field service team or complex service operation, including experience managing through frontline leaders or supervisors.
