5+ years of experience in industrial service or maintenance, with leadership experience preferred.
Strong mechanical and electrical aptitude for troubleshooting.
Proven ability to lead service technicians and manage operations effectively.
Excellent problem-solving and organizational skills for multitasking.
Knowledge of industrial safety and OSHA standards; experience with overhead cranes preferred.
Proficient in ERP/service management systems, preferably Vista.
Skilled in Microsoft Office applications, including Outlook, Excel, and Teams.
Responsibilities
Manage daily operations of the service department and field technicians.
Identify and recommend process improvements to the Branch Manager.
Oversee all service projects, repairs, and emergency calls.
Collaborate with sales on proposal reviews as needed.
Schedule technicians based on project scope and expertise.
Ensure technicians have necessary tools and coordinate tool management.
Assist field technicians with inquiries and support as needed.
Benefits
Opportunities for professional development and training.
Supportive work environment with a focus on safety.
Access to advanced tools and technology.
Potential for career advancement within the company.
Full Job Description
Application Instructions
Position Description
Job Summary:
The Service Manager is responsible for leading the daily operations of the service department, ensuring field service projects, repairs, emergency calls, and shop activities are completed safely, efficiently, and to the highest quality standards. This role manages field technicians, coordinates resources, oversees project execution, and supports customers by ensuring timely service and effective communication.
Job Responsibilities:
Manage the operation of the service department and field technicians.
Identify areas for service department process improvement and make recommendations to Branch Manager
Manage all service projects repairs (including in shop and at vendors), shop fabrications, RMA's and emergency calls.
Review proposal form and discuss with sales as needed.
Make recommendations for which technicians to schedule on projects based on project work scope and technician expertise.
Ensure that technicians have tools required to complete job and stage tools in shop as required. Coordinate tool pick-up with scheduler.
Take phone calls from technicians in the field and assist as required.
Review all service acknowledgements and follow-up on all additional work.
Be able to manage all jobs in company ERP system (Vista).
Answer emergency calls and coordinate with scheduler, coordinator, sales, and customer to perform.
Manage company risk by involving engineers, project managers when needed.
Review and correct timesheets and expense reports for technicians every week.
Determine vehicle needs, assign vehicles, inspect condition, verify that maintenance is performed, make recommendations to the Local Branch Manager for vehicle purchases.
Determine needs for equipment and tools, inspect condition, verify that maintenance is performed, ensure that they are available for use, and make recommendations to Branch Manager for additional purchases.
Manage all shop functions including shop projects, incoming/outgoing deliveries, organization, and allocation of space.
Make recommendations to Branch Manager for manpower needs including technician and office personnel.
Position Requirements
Qualifications:
5+ years of experience in industrial service, maintenance, material handling, or a related field, with leadership experience preferred.
Strong mechanical and electrical aptitude with the ability to troubleshoot and support field technicians.
Proven ability to lead and manage service technicians, projects, scheduling priorities, and day-to-day operations.
Strong problem-solving, organizational, and customer service skills with the ability to manage multiple priorities.
Working knowledge of industrial safety requirements and OSHA standards; overhead crane or material-handling experience preferred.
Proficiency with ERP/service management systems; experience with Vista preferred.
Proficiency with Microsoft Office, including Outlook, Excel, and Teams.
Ability to identify operational inefficiencies and recommend process improvements, staffing needs, equipment purchases, and other resource investments.
