5-7 years of experience in service management or related field
Strong leadership and motivational skills
Excellent communication abilities
Proficient in NFPA 13 and NFPA 25 standards
Experience in project management and labor forecasting
Ability to manage multiple tasks and resolve problems effectively
Responsibilities
Oversee daily operations for the LA Division, including service and inspection teams.
Maximize field staff productivity while maintaining high morale.
Implement and enforce training and safety protocols for field personnel.
Assist Operations Manager with monthly contract work projections.
Review projects that fall below expected margins with Sales and Project Management teams.
Directly manage service calls and specific repair and maintenance projects.
Order and manage tools and rental equipment for service projects.
Benefits
Comprehensive training and development programs
Supportive work environment focused on employee morale
Opportunities for career advancement within the company
Access to the latest tools and technology for service delivery
Flexible scheduling options for on-call technicians
Full Job Description
Service Manager - LA, California
Overview:
This position is responsible for ensuring all sprinkler work is performed to the highest possible standard, executed efficiently, effectively, and code compliant
Key Responsibilities
Oversee day to day labor for LA Division including Service and Inspection fitters.
Maximize productivity of field staff while simultaneously keeping morale at an optimal level.
Implement and enforce all training and safety requirements for field personnel
Attend and assist Operations Manager with monthly projections for Contract work.
Review all projects completed below projected margins with Sales and Project Management
Directly Project Manage all service calls and certain service, repair and maintenance projects.
Manage Weekly Labor Projections and Placement
Order and manage all tool and rental equipment needs required to complete service projects and inspections.
Support PMs with kick-off and site visits as needed
Review unbilled work orders weekly
Manage equipment and material stock
Resolve customer complaints
Answer emergency service calls and dispatch technicians as necessary
Manage on-call technician calendar
Important Skills Strong leader, motivator and communicator, with the ability to multi-task, problem solve and make decisions. Extensive knowledge in NFPA 13 and NFPA 25 required
