Service Manager - LA, California Overview:This position is responsible for ensuring all sprinkler work is performed to the highest possible standard, executed efficiently, effectively, and code compliant
Key Responsibilities- Oversee day to day labor for LA Division including Service and Inspection fitters.
- Maximize productivity of field staff while simultaneously keeping morale at an optimal level.
- Implement and enforce all training and safety requirements for field personnel
- Attend and assist Operations Manager with monthly projections for Contract work.
- Review all projects completed below projected margins with Sales and Project Management
- Directly Project Manage all service calls and certain service, repair and maintenance projects.
- Manage Weekly Labor Projections and Placement
- Order and manage all tool and rental equipment needs required to complete service projects and inspections.
- Support PMs with kick-off and site visits as needed
- Review unbilled work orders weekly
- Manage equipment and material stock
- Resolve customer complaints
- Answer emergency service calls and dispatch technicians as necessary
- Manage on-call technician calendar
Important SkillsStrong leader, motivator and communicator, with the ability to multi-task, problem solve and make decisions. Extensive knowledge in NFPA 13 and NFPA 25 required
