5+ years in heavy-duty truck or equipment service, including 2+ years in a supervisory role.
Strong hands-on knowledge of diesel engines, drivetrains, hydraulics, and electrical systems.
Proven track record in managing department budgets and achieving productivity and profit targets.
Experience with dealer or shop management software.
Excellent communication skills with customers, technicians, and senior leaders.
High school diploma or GED required.
Valid driver's license with a clean driving record.
Responsibilities
Oversee shop performance and ensure operational efficiency.
Manage financial performance, including budget adherence and profit margins.
Enhance customer service and maintain strong relationships with key clients.
Lead and develop technicians, service advisors, and support staff.
Cultivate partnerships with parts suppliers and vendors.
Benefits
Medical, Dental, Vision Insurance
401k with Company Match
Holidays and PTO
Full Job Description
They own shop safety, technician productivity, repair quality, uptime for customer and company units, and the department's profit. They manage technicians, service advisors and shop support staff. They also act as the main service contact for key customers and OEM partners.
Key Responsibilities Include:
Shop Performance
Financial Performance
Customer Service
People Leadership
Parts and Vendor Partnership
Requirements
5+ years in heavy-duty truck or equipment service, including 2+ years supervising a shop or service team.
Strong hands-on knowledge of diesel engines, drivetrains, hydraulics, electrical
systems and electronic diagnostics.
Proven record of managing a department budget and hitting labor, productivity and gross profit targets.
Experience with dealer or shop management software
Clear communication with customers, technicians and senior leaders.
High school diploma or GED.
Valid driver's license with a clean driving record.
