Previous experience in an automotive service management role
Excellent leadership and interpersonal skills
Strong problem-solving and decision-making abilities
Proficiency in using automotive service software and tools
High level of attention to detail and organizational skills
Ability to work effectively in a fast-paced environment
Responsibilities
Manage and supervise service advisors, technicians, and support staff
Develop and implement strategies to improve service department efficiency and customer satisfaction
Ensure effective communication between service department and other departments
Monitor service performance metrics and take corrective actions as necessary
Handle customer complaints and ensure swift resolutions
Maintain and update service records and documentation
Benefits
Healthcare benefits package
Paid time off and holidays
401(k) retirement plan with company match
Opportunities for career growth and advancement
Full Job Description
Description of the role:
Classic Hyundai - Wilkesboro is seeking a Service Manager to join our team in N. Wilkesboro, North Carolina. As the Service Manager, you will be responsible for overseeing the daily operations of our service department, ensuring efficient and high-quality service to our customers.
Responsibilities:
Manage and supervise service advisors, technicians, and support staff
Develop and implement strategies to improve service department efficiency and customer satisfaction
Ensure effective communication between service department and other departments
Monitor service performance metrics and take corrective actions as necessary
Handle customer complaints and ensure swift resolutions
Maintain and update service records and documentation
Requirements:
Previous experience in an automotive service management role
Excellent leadership and interpersonal skills
Strong problem-solving and decision-making abilities
Proficiency in using automotive service software and tools
High level of attention to detail and organizational skills
Ability to work effectively in a fast-paced environment
Benefits:
Competitive salary range: $80,000 - $90,000 per year
