Service Manager

Cintas

$74K — $99K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Valid, full, unrestricted driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
  • Management experience is a plus
  • Customer service or industrial sales experience preferred
  • Availability to start within two weeks of offer acceptance

Responsibilities

  • Directly manage the customer-facing Service team
  • Hire and manage team performance
  • Ensure high levels of customer satisfaction
  • Train the team on effective sales techniques
  • Resolve customer-related issues efficiently
  • Accompany service representatives or visit customers
  • Maintain operational goals including sales, profit, and budget management

Benefits

  • Extended health care coverage at no cost to employee-partners
  • Competitive pay structure
  • Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
  • 100% company-paid disability, life, and AD&D insurance
  • Paid vacation and holidays
  • Opportunities for skills development, training, and career advancement
Full Job Description
Requisition Number: 231110

Job Description

Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required
  • A valid, full, unrestricted driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred


Preferred
  • Management experience
  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted


Benefits
Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.

Additionally, our employee-partners enjoy:
• Competitive Pay
• Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Vacation and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation
A reasonable estimate of base salary for this role ranges between $74,800 - $99,464/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Position Type: Replacement

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