Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Key Responsibilities
System Configuration & Feature Management
Management of service planning system data input connectivity, monitoring, and governance
Identify and document requirements for data feed and data management improvements and work with internal and external teams to complete successful development and implementation
Evaluate the impact of configuration changes on downstream planning, execution, and reporting, and communicate impacts clearly to team members
Business Analysis
Develop data quality monitoring metrics, reports, dashboards etc
Perform ad hoc analytics using a variety of tools and data sources
Define and/or develop analytical tools in Power BI and other data visualization technologies
See opportunities to improve data reporting landscape
Testing, Validation & Continuous Improvement
Develop and implement functional testing for configuration changes, new features, and improvements.
Validate planning outputs against business expectations and real‑world results.
See opportunities to simplify configurations, standardize logic, and improve system usability and scalability.
Documentation & Communication
Maintain clear documentation of system configuration, planning logic, assumptions, and data develop
Support knowledge transfer, training, and enablement for business users and partners
Act as an authority for the service inventory planning system
Preferred Qualifications:
Education
Experience
Database management and/or experience with large data-intensive enterprise systems
Experience with service inventory planning systems such as Prophet by Baxter Planning, PTC SPM or equivalent
Hands‑on experience configuring or supporting forecasting, inventory optimization, or supply operations in a service environment
Experience translating business requirements into system logic, parameters, or configurations
Technical & Analytical Skills
Strong analytical skills with the ability to interpret large data sets
Proficiency with Excel and analytical tools; experience with SQL, Power BI, Tableau, or similar tools is a plus
Understanding of inventory planning concepts such as demand forecasting, inventory optimization, service levels, transactional automation and reporting
Minimum Qualifications
Base Pay Range: $90,400.00 - $153,700.00 Annually
Primary Location: USA-MI-Ann Arbor-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
