Job Overview:This is a Service Estimator Support position based out of Denver, Colorado. The role includes service support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving.
Responsibilities: - Handling inbound customer requests to generate sales of compressed air products, blower/vacuum products and parts.
- Assist customers with parts identification and generate service repair quotes, installation quotes and PM agreement quotes for customers to ensure quotes successfully transition to orders.
- Manage our rental fleet which includes but is not limited to: monthly billing, managing depreciation of assets and coordinating service intervals on machines.
- Investigate "Insight" cases on CC360 to determine if a service quote is needed.
- Manage these orders to ensure delivery schedule is achieved.
- Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.?
- Mentor peers and share best practices with those less experienced as needed.
- Manage inventory to stocking levels. Ensure the order process is complete and error-free.
- Manage outside purchases and product transportation expenses effectively and efficiently.
- Operate forklift in Parts Warehouse within compliance.
- Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
Requirements: - High school diploma or GED required
Core Competencies:- Ability to communicate effectively to all teammates, providing responses and updates timely
- Excellent multi-tasking skills to receive information and requests via multiple media methods
- Excellent written & verbal communication skills
- Organizational skills - ability to manage time and multi-task.
- Thinks and acts strategically
- Customer service focus - understand the need, solve problems, and respond in an efficient manner
Preferences: - Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
- Forklift certification a plus, but not required (we'll certify you!)
Travel & Work Arrangements/Requirements- This position will be based in Denver, Colorado and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
Pay RangeThe pay range for this role is $75,000-$90,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.
