Polaris Industries Inc

Service Engineer - Snow & Youth

Polaris Industries Inc • $76K — $100K *
Wyoming, MN 55092In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in an Engineering discipline required (Mechanical, Automotive, Manufacturing, or related)
  • 3+ years of relevant Engineering experience
  • Strong networking and relationship-building skills at all leadership levels
  • Strong mechanical aptitude related to snowmobile powertrains
  • Proven initiative to identify and resolve issues
  • Excellent analytical and problem-solving ability
  • Proficient in Excel and data presentation with a focus on new technologies
  • Project management experience engaging multiple stakeholders

Responsibilities

  • Lead and develop service strategies for Polaris Snowmobile and Youth ORV product lines.
  • Collaborate with Strategic Business Unit leaders on service priorities.
  • Provide input for manuals and training materials related to service and product usage.
  • Identify and manage special projects for continuous improvement in service processes.
  • Consult with Design Engineering to enhance product serviceability and maintainability.
  • Act as the primary expert for serviceability issues within assigned products.
  • Support the Technical Service team in addressing dealer challenges effectively.

Benefits

  • Comprehensive health benefits including medical, dental, and vision coverage
  • 401(k) plan with company match
  • Generous paid time off and holiday schedule
  • Employee discounts on products and services
  • Opportunities for professional development and training
  • Collaborative team environment across multiple offices
Full Job Description
This role is responsible for the development and execution of service strategies related to the Polaris Snowmobile and Youth ORV product lines. The Service Engineer is a highly influential role, thriving as a strategic partner with the relevant Strategic Business Unit and Engineering teams, actively supporting operations of these teams, building strong internal relationships, and anticipating business, dealership, and customer needs related to service. The Service Engineer will also utilize an engineering background to act as the liaison between Central Service and Engineering, consult on product design for serviceability, and lead all field campaigns for the product line.

A successful Service Engineer will be self-driven, curious, persistent, and a strong communicator, thrives on building relationships, exhibits a passion in supporting and teaching others, and keeps the customer and dealer at the center of every objective.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Service Strategy Development & Execution:
  • Lead the development of all aspects of service strategy, readiness, and support for the assigned product line(s).
  • Assess non-technical product service strategies and work with Strategic Business Unit leaders to align Service with the key priorities of the business.
  • Provide strategic and content input for Owner's, Service, and Parts Manuals, as well as other product technical resources such as dealer training material.
  • Identify and lead special projects and processes as part of continuous improvement and standardization initiatives.


Lead Design for Serviceability:
  • Consult Design Engineering on the serviceability, simplification, and maintainability of products during the design process, provide recommendations and requirements, and lead action plans for improvement.
  • Serve as THE go to person for all assigned product line(s) serviceability and maintainability issues (new product development and existing field issues).
  • Represent Service on all product development programs, and develop new service initiatives and training to adapt to new vehicle technologies.
  • Work with Design, Quality, and Manufacturing Engineering teams to eliminate service issues during design; maintain expertise in service technologies and manufacturing, quality, and design processes.
  • Lead development of special tools required to service the specified product line(s).
  • Ensure Polaris Digital Wrench diagnostic software development adapts to support new and existing products.
  • Attend and be an active member of all assigned product line(s) team meetings.


Lead Field Quality Execution:
  • Support the global Technical Service team in identification and resolution of dealer challenges.
  • Serve as a peer leader and mentor for Technical Service team members.
  • Understand parts supply risks, evaluate impacts of field quality on parts supply, and drive resolution with cross-functional teams.
  • Be the Subject Matter Expert for the Bulletin Field Execution Process, and manage all project execution aspects for the process.
  • Recommend cost effective plans to resolve field issues as the expert on all available methods of internal and external communications to the dealer network.
  • Represent the Service Department in Post Sales Surveillance activities to identify potential issues for the assigned product line(s).
  • Maintain communication on product issues with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing, Legal, and Quality.
  • Assist with escalated customer and dealer inquiries.


Other:
  • Maintain a comprehensive service knowledge of Polaris products, dealership operations, and diagnostic technologies.
  • Other responsibilities, as assigned.


SKILLS & KNOWLEDGE

Required:
  • Bachelor's degree required in an Engineering discipline (Mechanical, Automotive, Manufacturing, or related)
  • 3+ years of related Engineering experience
  • Strong ability to network, build relationships, and influence decisions at all leadership levels
  • Strong mechanical aptitude and practical experience, especially with snowmobile powertrains and systems
  • Strong drive and initiative to identify and tackle issues
  • Excellent analytical, data understanding, and problem-solving skills
  • Proficient at Excel and data presentation, and driven to new tech
  • Significant and proven project management experience across multi-level stakeholders
  • Working knowledge of dealership retail service operations


Preferred:
  • Experience in the manufacturing environment
  • In-depth knowledge of the snowmobile industry and products


WORKING CONDITIONS

  • General office environment between all Twin Cities offices
  • Significant interaction with dealers and customers
  • Heavy workload during field campaign activities
  • Up to 10% travel, as required


The starting pay range for Minnesota is $76,000 to $100,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

About Polaris Industries Inc

Polaris Industries Inc Careers

Join the dynamic team at Polaris Industries Inc, a leader in the powersports industry, and propel your career to new heights with unparalleled job opportunities. At Polaris, innovation and leadership drive us forward, and we invite you to be a part of our trailblazing journey.

Work You’ll Do

At Polaris Industries Inc, you will collaborate with a global team of professionals dedicated to setting benchmarks in the powersports sector. Our commitment to excellence in innovation and diversity training ensures that every team member is equipped to contribute to our shared goals effectively.

Lead with Innovation

Step into a role at Polaris Industries Inc and lead projects that redefine industry standards. Our culture thrives on innovation and leadership, fostering a workspace where forward-thinking and proactive problem-solving are at the forefront.

Engage in Meaningful Work

Join our market-leading team and help drive digital transformation across the industry. Polaris Industries Inc is not just about powersports; it's about creating experiences that resonate with our customers worldwide. Your work will directly impact our success, enhancing how our customers engage with the outdoors.

Career Growth and Opportunities

Polaris Industries Inc is deeply committed to the professional growth of its employees. With a variety of career paths available, the potential for advancement is substantial. We support your professional journey with robust training programs, leadership development opportunities, and a commitment to promoting from within.

Internship Programs

Kickstart your career with a Polaris internship. Gain invaluable industry experience, develop essential skills, and build a professional network that will serve you throughout your career. Our internships offer a hands-on approach to learning and development, paired with real-world projects that prepare you for future employment.

Diversity and Inclusion

At Polaris Industries Inc, we believe diversity drives innovation. Our inclusive culture welcomes professionals from all backgrounds, encouraging a diverse range of thoughts and ideas. Diversity training is integral to our operations, ensuring that all team members feel valued and understood.

Benefits and Culture

Choose a career at Polaris Industries Inc and enjoy not just a job but a lifestyle. Our benefits package is designed to support our team members in achieving a healthy work-life balance, including health, vision, and dental insurance, employee discounts, and more. Our company culture champions enthusiasm, dedication, and passion, with a focus on maintaining a supportive and inclusive workplace.

Join Our Team

Explore the job opportunities at Polaris Industries Inc and find the position that matches your skills and interests. We are hiring creative, curious, and driven individuals ready to make a significant impact in the powersports industry. Whether you are looking for an internship, an entry-level position, or a leadership role, Polaris offers a path that aligns with your career aspirations.

Stay Connected

Keep up to date with the latest at Polaris Industries Inc: - **Career Tips**: Get insider perspectives and industry-leading insights to enhance your professional journey. - **Networking Events**: Connect with leaders and peers within the industry through our networking events and online communities. - **Job Alerts**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences.

Apply Now

Ready to accelerate your career? Submit your resume, prepare for your interview, and join a team that’s redefining an industry. At Polaris Industries Inc, your future is waiting.
Learn more about Polaris Industries Inc
Size
16,000 employees
Market Cap
$5.7 billion
Industry
Hospitality & Recreation
Net Income
$124.8 million
Founded
1954
5 Year Trend
+12.7%
Revenue
$7 billion
NASDAQ
PII
* Ladders Estimates

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