MissionWe're looking for a hands-on Engineer to install, operate and maintain our cutting-edge
Proton Therapy System (PTS). You'll troubleshoot issues, perform routine and corrective maintenance, support hardware/software testing, and contribute to system upgrades and inspections. Your work will directly support clinical operations and global system performance.
Challenges we trust you with- Document system symptoms, troubleshooting activities, root cause findings, and corrective actions accurately to improve knowledge sharing and reduce future downtime.
- Build trusted relationships with clinical staff by serving as a dependable technical advisor, providing expertise, clear communication, and responsive support throughout the treatment day.
- Become an integral member of the local service team by sharing knowledge, supporting teammates during critical situations, maintaining operational flexibility, and contributing to a positive, collaborative work environment.
- Represent the company professionally as the primary technical point of contact for the customer site.
- Balance technical expertise with empathy and professionalism when supporting clinicians during high-pressure patient care situations.
- Operate, maintain, and optimize the Proton Therapy System throughout all phases of deployment, including QA, EHS, development, testing, validation, and clinical operations.
- Troubleshoot complex electrical, mechanical, software, and integrated system issues.
- Partner with Engineering and R&D to identify opportunities that improve equipment reliability, serviceability, usability, and overall clinical performance.
- Perform preventive maintenance, corrective maintenance, system upgrades, and scheduled inspections.
- Communicate system status, risks, and recovery plans clearly and professionally to customers, leadership, and internal support teams.
- Support hardware and software testing while minimizing disruption to clinical operations.
- Participate in unit, integration, validation, and acceptance testing activities.
- Mentor new team members, subcontractors, and field engineers while fostering a culture of continuous learning.
- Train customers on the safe, effective, and efficient operation of the Proton Therapy System.
- The incumbent must successfully pass the Oral Board examinations within the first 12 months of employment to remain eligible for this role.
And you are also- Passionate about improving patient outcomes through exceptional technical service and customer support.
- Customer-focused with a proactive, solution-oriented approach to building long-term relationships.
- An exceptional communicator who can translate complex technical issues into clear, confident guidance for clinical users.
- A trusted partner who builds credibility through professionalism, responsiveness, and sound technical judgment.
What we valueYou have:- A Bachelor's degree in Engineering.
- Relevant technical experience in electronics/electrical system troubleshooting, mechanical system design and repair, and operations of large systems.
- The ability to work autonomously on well-defined tasks.
Compensation and BenefitsIBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs-covering you and your family.
Approximate Salary Range: $69,000 - $93,000
Variable Pay: Profit sharing, time-based compensation, "above & beyond" award, referral rewards.
Core Benefits (100% employer-paid):- Life & AD&D Insurance (1x annual salary)
- Short/Long-Term Disability (80% / 60% of pay)
- Medical, Dental, Vision premium subsidies
- Health Savings Accounts / Health Reimbursement Accounts contributions
- Wellness incentives (up to $500/year)
- 401(k) match (up to 4%)
- 10 weeks full paid Parental Leave
- Paid time off: 7 personal + 10 PTO days (first year)
- Tuition reimbursement & development support
- Emergency travel & employee assistance
Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.
