Serve as the initial contact point for customer support
Document and escalate issues to appropriate teams
Track and follow up on all reported incidents
Utilize diagnostic tools to resolve system issues
Address and mitigate internal system problems
Manage and resolve incident tickets efficiently
Benefits
Comprehensive medical, dental, and vision coverage
Generous paid time off (PTO) policy
401(k) retirement plan
Sick leave benefits
Supportive work environment with a focus on employee well-being
Full Job Description
Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.
Location: Reston, VA (onsite)
Responsibilities:
Responds to basic customer problems, issues, requests.
Operates as the entry point for customers, documents, notifies proper department/desk,
Escalates as necessary, and tracks and follows up on all incidents.
Demonstrates technical qualities with exceptional customer service in daily responsibilities.
Resolves system issues with various diagnostic tools
Mitigates issues within the internal system
Resolves incident tickets
Qualifications:
Active TS/SCI
2+ years of IT professional experience
Experience in PowerShell
Security+ certificate
Excellent customer service skills
Compensation:
Salary Range: $70,000 - $105,000 based on experience
Comprehensive Benefits : Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package
Keywords:
TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow
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About Piper Companies
Piper Companies is a staffing and recruiting firm based in Conshohocken, Pennsylvania. It provides staffing solutions for a variety of industries, including technology, healthcare, and finance. The company was founded in 2011 and has since grown to become a leading provider of staffing services in the Philadelphia area. Piper Companies is committed to providing high-quality service to its clients and candidates, and has a strong focus on building long-term relationships. The company is also known for its corporate social responsibility initiatives, including support for local charities and community organizations.
