Service Desk Operations Manager

Spatial Front, Inc.

• $85K — $100K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT support and system administration
  • Proficient in Linux and Windows operating systems
  • Strong communication skills for translating technical concepts
  • Experience with MS Office and Google Docs
  • Ability to lift and carry up to 50 pounds
  • US Citizenship or current Green Card holder required

Responsibilities

  • Oversee daily operations of the service desk for Linux and Windows workstations
  • Perform quarterly and ad-hoc security updates on operating systems
  • Patch operating systems and third-party software using automated tools
  • Create and distribute weekly, monthly, and quarterly status reports
  • Assign and track team tasks effectively
  • Collaborate with Federal leads to ensure task completion
  • Select, install, and manage hardware and software systems over LAN/WAN architecture
  • Monitor and tune systems for optimal performance

Benefits

  • Full-time W2 position
  • Opportunity for professional development
  • Access to comprehensive benefits package
  • Work in a secure government facility
  • Engage in a collaborative team environment
Full Job Description


Work Location

On-Site NOAA Building College Park, MD

Responsibilities
  • Oversee day to day operation of the Linux and Windows workstations service desk.
  • Oversee and Perform quarterly baseline and ad-hoc security updates on all operating systems
  • Oversee and Patch operating systems and third party software via automated tools
  • Create Weekly, Monthly, Quarterly Status reports.
  • Assigns and tracks tasks for the team
  • Works with Federal leads to Track and follow through on assignments
  • Works with Program manager to meet all requirements in the PWS.
  • Select, install, configure, and administer hardware and software systems over a LAN/WAN architecture;
  • Install and maintain system upgrades, operating and security patches, and peripheral devices;
  • Performs moderately complex systems and database administration. Monitors and tunes appropriate systems to ensure optimum level of performance;
  • Support, monitor, test, and troubleshoot hardware and software problems related to workstations
  • Recommend and schedule repairs or replacement of equipment;
  • Oversees appropriate level software installations and upgrades and related software packages;
  • Install, configure, and manage the equipment and software necessary to perform system backups and recovery of applications and data;
  • Maintain system and data files, and monitor system integrity;
  • Develops and maintains appropriate system documentation to ensure that documentation is current. Oversees the maintenance of a library of the system-supporting process and procedure documentation;
  • Interacts with client management to answer questions, problems, and requests regarding complex system issues;
  • Provides leadership and work guidance to less experienced personnel.


Requirements

  • Candidates must be able to pass a US Public Trust background check for badging and to access client systems.
  • Excellent communication skills able to translate technical information into plain language.
  • MS Office and Google Docs skills
  • Must be able to physically lift and carry property weighing up to fifty (50) pounds.

Desired
  • Linux system management with Satellite Server
  • Windows System management AD/SCCM
  • BigFix Experience


Additional Information:
  • In order to meet the clearance requirements for this opportunity, candidates must be US Citizen and/or Current Green Card Holder.
  • All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
  • Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.

Other Information:
  • The salary for this position is $85,000 - $100,000 annually
  • For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
  • This is a full-time W2 position.
  • Please no agencies, third parties, or corp-to-corp.


Salary Description

$85,000 - $100,000

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