Service Department Head
Summary
The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.
Minimum Qualifications- Education:Minimum high school graduate, bachelor's degree preferred.
- Experience: At least 3-5 years in commercial roofing leadership, service work and service department head experience preferred.
- Driver's License: Required
- Languages: Must be fluent in English, and Spanish is a plus
Knowledge, Skills, and Abilities
- Extensive knowledge of commercial roofing systems including tile, single-ply, metal, waterproofing techniques and products.
- Working knowledge of trusses, light weight concrete deck systems, and HVAC closely related to roofing.
- Proficient in Microsoft Outlook, Word, Excel, and Scheduling Software.
- Experience with a CRM and estimating software is a plus.
- Excellent written and verbal communication skills.
- Possess a motivated, professional, and self-starter attitude.
- Ability to work independently in the field and manage priorities and calendars.
Essential Functions- Provide safe working environment for BRC crews, subcontractors, and others
- Maintain and improve quality control
- Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth
- Coordinate sales effort with salesman and provide necessary support for success of team
- Oversee setup, processing, and invoicing work orders
- Review aging report and resolve any issues
- Promote continual growth of department at the rate determined each quarter by General Manager
- Continual improvement of quality control and customer satisfaction
- Coordination with Department Heads and Service Managers located at other branches
Physical Demands- Requires standing up for long periods of time
- Requires use of ladders, scaffolds, and stairways
- Requires ability to climb, lift, balance, walk, and handle materials
- Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing
- Requires seeing details at close range
- Requires repetitive movement, bending or twisting, kneeling, crouching, stooping or crawling
- Requires ability to stand, walk, lift, and carry items weighing 50 pounds regularly
Work Environment- Requires working in extremely bright or inadequate lighting conditions, in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures, including exposure to sounds and noise levels that are distracting or uncomfortable
- Includes exposure to contaminants, hazardous material, or equipment
- Mistakes are not easily correctable and have serious consequences, therefore Safety procedures need to be followed
- Requires exposure to minor burns, cuts, bites, or stings
- Requires exposure to high places or dangerous conditions
Disclaimer:The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
