WHAT YOU GET TO DOKNAPP Inc. seeks Service Delivery Project Manager in Kennesaw, GA.
Essential Functions and Responsibilities: - Utilize knowledge of Warehouse control systems.
- Generate and provide monthly reports and analytics data for the customer that summarize all incidents, changes, trends, etc. as well as service desk efficiency.
- Coordinate problem-free implementation of upgrades & expansions.
- Aid in fine tuning the system for optimal performance that suits the customer's needs.
- Conducting monthly conference calls with the customer and IT departments to ensure proper operations and assist in finding solutions and coordinating further measures for existing problems.
- Serve as direct contact for IT-related issues overseeing quality of the IT infrastructure as provided by Knapp and the IT services.
WHAT YOU HAVE- Must have 2 years of experience in customer service, project management, or IT support, including experience with database level SQL, SAP - C4S, and knowledge of C++ & Java.
Working Conditions and Environment: - Travel (15%) to U.S. client sites required as assigned by employer; less than 5% int'l. travel.
WHAT YOU WILL GET- New, state-of-the-art, office complex, showroom, and automation test center in Kennesaw, GA
- Industry competitive compensation
- Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare/child-care
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly team building and celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability, and volunteering
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