General Profile: Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
Key ResponsibilitiesAs Service Delivery Project Manager, you will be responsible for assisting to develop, manage and drive the implementation of the Service Delivery Strategy, an extensive multi-year organizational change program. The Service Delivery program is a foundation of change initiatives aimed at adapting our working practices and focus areas, ensuring we can meet challenges now and in the future.
- Project management of Service Delivery implementation, driving progress ensuring all elements of the implementation plan are delivered on time and to a high standard.
- Maintain overview of delivery of all initiatives within the Service Delivery program and lead the continuous planning and prioritization of project implementation
- Establish and maintain robust up-to-date project management documentation
- Coordinate the Service Delivery project delivery team, convening the group on a regular basis and providing support and guidance to project team members
- Work closely with individuals responsible for delivery of change initiatives to plan, develop, deliver, and embed change in line as outlined in the Service Delivery program
- Establish and maintain strong relationships with key stakeholders, with a particular focus on building a strong and trusting partnership with key project delivery staff
- Working with internal communications team, plan and deliver effective communication of the Service Delivery strategy
- Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy
- Regularly review progress and monitor impact against targets, working with the project team to provide progress reports to relevant senior stakeholders
- Maintain oversight of and manage project risks and escalate as needed
- Ensure that the Service Delivery program implementation is aligned with other change programs across the organization and manage interdependencies effectively
- Provide project management support and expertise to other People and Change projects as needed and in line with capacity.
Ensure that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones, viability studies, and resource planning, among others) are completed to allow for effectiveness and focus during later stages of completion.
Ensure that all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion.
Ensure that all phases of project, program and/or process development are documented, and that information required in other functional areas is reported, disseminated, or transferred, as appropriate. Ensures compliance with Company policies regarding Engineering/Lab notebooks, patents, confidentiality and safety.
Ensure that the utilization of all material and financial resources is carried out in an effective manner.
Effectively work with other staff to maximize productivity for the project / program.
Other Requirements:This position may require standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.
Functional Knowledge- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise- Has knowledge of best practices and area of ownership is integrated with others; is aware of the competition and the factors that differentiate them in the market
Leadership- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills- Explains difficult or sensitive information; works to build consensus
Education: Bachelor's Degree
Experience: 4 - 7 Years
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 25% of the Time
Relocation Eligible:Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
