ResponsibilitiesPeraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high‑visibility customer in McLean, VA. The SDM will support the customer across several task areas, overseeing delivery execution and providing strategic direction to task leads to drive operational excellence across all service areas. This role is central to customer satisfaction, employee engagement, and continuous improvement throughout the life of the contract.
Key Responsibilities of this role include:
- Leadership and Oversight
- Leading and managing multiple task leads with the goal of creating high-performance teams that enable mission success;
- Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations
- Service Performance and Delivery Management
- Monitoring and managing service performance, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality targets across all tasks;
- Championing operational reviews, root cause analysis, and continuous improvement initiatives;
- Overseeing the resolution of high-impact incidents, systemic issues, and delivery challenges
- Customer and Stakeholder Engagement
- Acting as a key interface with customer leadership on all matters relating to service execution and performance;
- Participating in customer-facing meetings, executive briefings, and strategic planning sessions;
- Driving collaboration and transparency with customer counterparts as well as subcontractor teammates
- Program Integration and Risk Management
- Ensuring consistent execution across task areas while maintaining enterprise-wide standards;
- Proactively identifying risks and developing mitigation strategies to prevent service disruptions and/or performance shortfalls;
- Supporting contract compliance, auditing, and reporting requirements
- Financial and Resource Management
- Supporting the program manager in resource planning, labor mix optimization, and financial forecasting;
- Leading the requirements request process by developing, submitting, and executing solutions for customer work change orders;
- Tracking labor costs, productivity, and resource utilization to achieve desired outcomes, and identifying and implementing efficiency opportunities
Qualifications
Required Qualifications
- Current TS/SCI clearance with polygraph;
- 12+ years of relevant leadership experience managing individual contributors as well as front-line managers;
- Experience providing direct support to the Intelligence Community, federal civilian organizations, and/or law enforcement entities;
- Demonstrated success leading and managing large-scale service contracts comprised of 100+ team members;
- Proven ability to oversee diverse technical and business functions simultaneously;
- Strong interpersonal and executive communication skills with the ability to tailor information to meet diverse stakeholder needs;
- Desire and willingness to act as a mentor, helping others to strengthen their technical and/or leadership acumen and grow within the organization
Desired Qualifications
- Bachelor’s degree or higher in business, cybersecurity, intelligence analysis or related fields;
- Active Project Management Professional (PMP) or equivalent project/program management certification;
- Experience supporting national-level customers;
- Experience working in the customer’s operational environment;
- Experience with a variety of contract types including Fixed Price, Cost Plus, and Cost Reimbursable contracts;
- Working knowledge of Federal Acquisition Regulations (FAR)
Target Salary Range$146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
