Job DescriptionService Delivery Leader for AI-Led Digital Transformation (Solution Engineering & Delivery Ownership)Experience: 15-17 years
Location: Customer Site - Austin
We are seeking a seasoned
Service Delivery Leader for AI-Led Digital Transformation to own a customer delivery portfolio and serve as the key onsite interface between customer stakeholders and distributed delivery teams.
Reporting into
Delivery Operations, this role operates across Customer Delivery, Solution Engineering, AI/Data, Architecture, Presales, and Growth functions.
The primary accountability is
delivery and value realization-translating customer priorities into executable plans, shaping solution designs, mobilizing capabilities, and driving initiatives to measurable business outcomes.
This is a
hands-on, execution-focused leadership role, with strong emphasis on building solutions and driving delivery rather than coordination or governance.
Key Responsibilities1. Customer Delivery & Portfolio Leadership - Primary Accountability- Own execution, health, and outcomesof the assigned customer portfolio.
- Act as onsite delivery lead andtrusted customer interface.
- Translate priorities into cleardeliverables, plans, milestones, owners, and outcomes.
- Drive execution through distributedteams ensuring quality, speed, and commitment adherence.
- Identify and resolve risks,dependencies, and delivery gaps proactively.
- Improve productivity, quality,automation, and cost efficiency.
- Ensure rapid conversion of customerfeedback into delivery actions.
2. AI-Led Digital Transformation & Solution Design- Identify and shape AI-ledtransformation opportunities across the portfolio.
- Translate business problems into scalablesolution designs using GenAI, Agentic AI, automation, data, andanalytics.
- Lead solution discovery, workshops,architecture discussions, and blueprinting.
- Build transformation roadmapslinking business goals, architecture, delivery, and value realization.
- Drive lifecycle: discovery →design → PoC → implementation → adoption → value realization.
- Ensure solutions are viable,scalable, and outcome-aligned.
3. Solution Engineering, Presales & Growth Support- Lead solution engineering betweencustomers and delivery teams.
- Develop solution concepts,architectures, POVs, business cases, roadmaps, and SOW inputs.
- Partner with Presales, Sales, andDelivery leadership on new opportunities.
- Identify growth opportunities fromdelivery insights.
- Support RFPs, proposals, workshops,estimations, and presentations.
- Convert delivery success intoreusable solutions and new business opportunities.
4. Customer Integration & Executive Stakeholder Management- Bridge onsite customer stakeholdersand distributed delivery teams.
- Translate decisions, priorities,and expectations into execution plans.
- Ensure risks, constraints, andrecommendations are clearly communicated.
- Drive a high-velocity operatingmodel converting discussions into actions and timelines.
- Align Delivery, AI/Data,Architecture, Presales, and Growth teams.
- Build credibility through deliveryoutcomes and solution expertise.
- Lead executive discussions onprogress, risks, and value realization.
- Present roadmaps, solutions, andbusiness cases to senior leadership.
Deliverable-Oriented LeadershipSuccess in this role is defined by
what is designed, delivered, and the value created.
Key outputs include:
- AI / Agentic AI use-case portfolios
- Solution architectures andblueprints
- Transformation roadmaps
- POVs and PoCs
- AI / automation business cases
- Operating model transformationplans
- Implementation and scaling plans
- SOW and proposal inputs
- Executive readouts and valuerealization plans
- New transformation opportunities
The role requires hands-on ownership of these deliverables while leveraging distributed teams for scale.
Required Experience & Capabilities- 15-17 years in technology services,consulting, or digital delivery.
- Strong customer-facing deliveryleadership in enterprise environments.
- Proven experience managingmulti-team portfolios.
- Strong understanding of AI,GenAI, Agentic AI, automation, data, analytics, and cloud.
- Demonstrated strength in solutiondesign and engineering.
- Ability to convert businessproblems into executable solutions.
- Experience withdistributed/offshore delivery models.
- Strong executive communication andfacilitation skills.
- Commercial understanding of SOWs,estimation, and value realization.
What Differentiates the CandidateThis role is not suited for traditional account managers or coordination-focused profiles.
We are looking for someone who can:
Understand → Design → Build → Mobilize → Deliver → Realize ValueThe ideal candidate will be equally strong in executive engagement, solution design, delivery execution, and end-to-end outcome ownership.
A
builder mindset, strong delivery ownership, solution depth, and bias for outcomes are essential.
Success Measures- Delivery performance and customersatisfaction
- Portfolio health and executionoutcomes
- Transformation initiatives launchedand scaled
- AI-driven productivity and businessvalue realization
- Speed and quality of solutiondesign
- Conversion of ideas into execution
- Growth from delivery-ledopportunities
- Adoption of AI-native deliverymodels
- Quality of customer-facingdeliverables
- Executive stakeholder confidence
- End-to-end value realization fromproblem to outcome
