Ability to identify changing customer requirements
Strong administrative skills for record keeping
Excellent customer relations abilities
High School diploma or equivalent
Valid driver's license and insurability
Responsibilities
Assist customers with repair and scheduled maintenance requests
Consult customers on needed scheduled maintenance repairs
Review vehicle history and inspect vehicles with customers
Determine causes of malfunction and direct repairs as needed
Provide written estimates and time of completion to customers
Notify customers when repairs are completed
Maintain vehicle history files and follow-up for additional services
Benefits
Competitive wages
Medical insurance plan
401k retirement
Professional and respectful work environment
Paid vacation and holidays
Employee vehicle purchase program
Full Job Description
Job Type
Full-time
Description
Responsibilities (include but are not limited to):
Summary
Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.
Process after-hours drop-off vehicle information.
Promote sales of labor, parts and accessories to meet customer needs.
Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
Record clear instructions to technicians; specify labor operations required.
Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
Establish method of payment with customer; obtain customer signature on repair ticket.
Discuss alternate transportation needs with customer.
Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
Notify customer when service/repair is completed and vehicle can be picked up.
Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
Resolve customer problems and complaints as necessary in a timely manner.
Greet customers in a positive, timely manner.
Requirements
Our Ideal Candidate Will Possess:
A minimum of two years sales experience is preferred.
Technical knowledge of dealership's products; including estimating experience with evaluative diagnostic capabilities is helpful.
Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
Administrative skills for appropriate record keeping for customer vehicles.
Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
Ability to bend, stoop, and reach.
High School diploma or equivalent.
Maintain a valid driver's license, ability to drive a variety of vehicle types, insurable
