Enhance customer experience through additional assignments
Provide concierge support for owner inquiries
Efficiently distribute work among technicians
Maximize technicians' time for service customers
Benefits
Medical and dental insurance
401K plan
Paid sick time off
Paid vacation
Growth opportunities
Paid training
Employee vehicle purchase plans
Family-owned and operated atmosphere
Long-term job security
Health and wellness programs
Discounts on products and services such as monthly phone bills
Full Job Description
Sign on bonus based on Volvo or proven track record experience!
$60-$150K based on performance
What We Offer
Medical and Dental
401K Plan
Paid sick time off
Paid vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
ie: Monthly Phone Bill
Responsibilities
Oversees flow of Drive Lane
Oversees personal loaner fleet
Maintain manufacturer certification
Maintain benchmark and above customer service scores
Ensures that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
