Location: Port Charlotte, FL (On Site) |
Type: Full Time |
Compensation: $75,000 - $125,000We are seeking an experienced automotive
Service Advisor to join our
Volkswagen dealership in Port Charlotte, FL!
Core Responsibilities- Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership.
- Consult with customers to understand their service requirements and concerns, and accurately document their vehicle information and service history.
- Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences.
- Provide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions.
- Coordinate service appointments and manage the service schedule to ensure timely completion of work and maximize service department efficiency.
- Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns.
- Liaise with service technicians and other departments to ensure smooth workflow and resolution of customer issues.
- Upsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue.
Basic Requirements- Previous experience in automotive service advisory or customer service roles, preferably within a dealership environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
- Strong problem-solving abilities and attention to detail.
- Knowledge of automotive systems and maintenance requirements.
- Proficiency in computer systems and software applications related to service management.
- Ability to multitask and work effectively in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering exceptional service.
Benefits & Employee Perks- Medical, Dental, Vision, and Complimentary Life Insurance
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts
Tips for a Successful Application & Interview Process: - Bring Your Best Resume - Upload your most recent version so we can see all you've accomplished
- Transitioning from Another Industry? - A cover letter helps! Use it to highlight transferable skills that make you a great fit
- Dress to Impress - First impressions count. Dress professionally and bring your authentic self
- Rescheduling or Canceling Interviews - Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key
